Try this.
Is cooling inside the freezer compartment weak? Is the freezer set to higher temperatures (-16℃ ~ -17℃ or 3.2℉ ~ 1.4℉)?
➔ Lower the temperature of your freezer to -22℃ ~ -24℃ (-7.6℉ ~ -11.2℉) for stronger cooling.
Tap the [Freezer] button to lower the temperature.
Items inside the freezer will not freeze properly if the temperature of the freezer compartment is set too high (weak cooling).
2. Lower the temperature of the freezer compartment (for stronger cooling) by 1℃ to 2℃ (1.8℉ to 3.6℉) by pressing the [Freezer] button.
Temperature readings taken with a thermometer can vary based on the thermometer's placement within the refrigerator and how often the door is opened.
The internal compartment temperature and the temperature of food items may show different readings when measured with a thermometer.
For more accurate temperature measurements of the internal compartment, place the thermometer inside juice, milk, a pickle jar, or other liquids that have been inside the fridge for at least 24 hours.
When measuring the freezer compartment, place the thermometer in the middle of the top drawer.
For the refrigerator compartment, place the thermometer in the middle of the top shelf.
If the refrigerator does not produce cooling, the issue is difficult to resolve in simple steps; please reach out to customer support.
Ensure that the door is properly closed
➔ Ensure the door is properly closed by following these guidelines.
- Arrange food containers properly: The door may not close properly if the container is placed over the edge of the shelf.
Rearrange the containers to ensure they are fully within the shelf boundaries. - Assemble the shelves and drawers correctly after cleaning: f shelves and drawers are not properly reassembled after cleaning, disassemble them and then reassemble them correctly.
- Remove obstructions from the doors: Items like covers on top of the refrigerator and plastic bags can obstruct the door.
Remove these items to ensure the door closes properly. - Inspect the rubber gasket: If the door is not sealing well due to a loose gasket, clean any dirt and grime from the gasket and press it back into its groove.
Is the back cover dusty? Is air circulation behind the unit being hindered?
➔ Clear the space behind the refrigerator and remove any surrounding items.
Remove dust from the back cover. Clean the dust from the back cover.
Poor air circulation behind the unit and dust around the back cover can, in serious cases, cause the compressor to overheat, resulting in weak cooling.
➔ A brief shutdown does not significantly impact the temperature inside the fridge.
Do not remove the back cover.
This may cause accidents and result in damage to the refrigerant pipes.
For disassembly and deep cleaning, please request service.
Are items inside the refrigerator blocking the circulation of cool air?
➔ To ensure good air flow inside the refrigerator, make sure items are not blocking the vents.
If the shelves are packed with items and the items are blocking the vents, cool air will not circulate properly,
resulting in weak cooling.
It is advised to only fill up to 60% of the refrigerator capacity.
Items that easily melt, such as ice cream, or items that need to be frozen quickly should be placed on the inner
side of the freezer.
Cooling on the inner side is stronger than the door side.
Is there frost build-up on the inner wall of the freezer?
➔ Frost (ice) build-up on the vents may hinder air circulation, causing weakened cooling.
1. If an additional fridge is available, store food items in there temporarily.
2. Disconnect the power cord of the fridge being defrosted.
3. Leave all the doors of the refrigerator wide open for at least 8 hours to allow the frost to melt.
4. After the frost has melted, use a dry cloth to wipe away any water inside and outside the appliance.
5. It may take about 24 to 48 hours for the refrigerator to reach the set temperature.
※ If an additional refrigerator is unavailable and you are concerned about the freshness of the food items, please request service.
Was the refrigerator installed too close to a wall? Is it located in a place with a large temperature range?
➔ Maintain a gap of 10cm (4 inches) between the rear of the unit and the wall, and a gap of 5cm (2 inches) between the side of the unit and the wall.
An appropriate gap must be maintained, taking the usage environment into account.
If the refrigerator is placed too close to a wall, hot air generated during the operation of the fridge cannot escape, resulting in weakened cooling.
This guide was created for all models, so the images or content may be different from your product.
