Help library: Help library: [LG front load washing machine error codes] The door does not close. (de, dE1, dE2)

[LG front load washing machine error codes] The door does not close. (de, dE1, dE2)

Repair Washer Dryers, Washing Machines 04/25/2023

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<div class="content-service-view">
        <p class="info-desc">
            Does a dE (Door Error) appear on the display and does the washing machine not operate or does it stop during operation?
        </p>
        <p>
           If a large load of laundry has been added so that the laundry is caught in between the door and glass or if the door sags due to long-term use, the door may not close.<br>
           If you operate the washing machine without closing the door completely, errors such as [de, dE1, dE2] occur and the washing machine does not operate properly.
        </p>

<h2 class="tit">Try this</h2>
        
<h3 class="sub-tit">Is laundry caught in between the door gasket and the door glass?</h3>
        <p>
            Push the laundry into the machine completely so that the laundry is unable to protrude out of the door and close the door.<br>
If the laundry is caught in between the door gasket and the door, the door won’t close and a dE error may be indicated.
        </p>        
<div class="img-only">
            <img alt="Correct Example: Normal Laundry, Invalid example: Laundry full or incorrectly fitted" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=zf04PrWCXmSShgOAYcQww&amp;portalId=P1">
        </div>

<h3 class="sub-tit">Did you close the door by pushing the top or the bottom of the door?</h3>
        <p>
            Close the door by pushing the center of the door handle on the right.<br>
Since the washing machine door lock is located near the door handle on the right, you must push the center of that handle to close and lock the door easily.
        </p>        
<div class="img-only">
            <img alt="Correct hand position when closing door" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=DXf7yJt8hTz3IPCyNSNJPw&amp;portalId=P1">
        </div>

<h3 class="sub-tit">Does the door sag?</h3>
         <p>The door may not close if it sags.<br>
 If the door sags, lift the door up and close it.<br>
 If you have pushed the top of the door to close it or you have hung a duvet or clothes on the door for a long period of time, the door may sag.<br>
 If repair is necessary, it is recommended that it is checked by a service technician.
 </p>        
<div class="img-only">
            <img alt="Image of lifting and closing door" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=Zk4ZFqLGoXN9iPkV1nLBg&amp;portalId=P1">
        </div>

<div class="tip-box">
<strong class="tip-tit">How to clean the water supply filter</strong>
            
<div class="con-view">
                If the door gasket is torn and separated, a dE error may occur.<br>
                If the door gasket is damaged or separated, register a request for LG service.
            </div>

<p class="help-txt">This guide was created for all models, so the images or content may be different from your product.</p>    </div>

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[LG front load washing machine error codes] The door does not close. (de, dE1, dE2)

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