Help library: Help library: [LG front load washing machine noises] Even though it is a new product, there are severe vibrations and noises.

[LG front load washing machine noises] Even though it is a new product, there are severe vibrations and noises.

Repair Washer Dryers, Washing Machines 04/23/2023

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<p class="info-desc">
            If the shipping fixing bolts have not been removed from the rear of the product, the fixed tub will spin, creating excessive vibration and noises.</p>

<h2 class="tit">Try this</h2>
        
<h3 class="sub-tit">Remove the shipping fixing bolts.</h3>
        <p>In order to prevent damage to the product as a result of movements during shipping, the shipping fixing bolts are fastened at the rear of the product to fix the tub.<br>
If the fixing bolts are not removed during product installation, the fixed tub will spin, creating excessive vibration and noises.<br>
The shipping fixing bolts consist of rubber, plastic and metal.<br>
Remove all of the bolts.</p>        
<div class="img-only">
            <img alt="Fixed screw positioning image" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=1F7OeLjNJcuDNnqv8pgwg&amp;portalId=P1">
        </div>

<div class="tip-box">
            <strong class="tip-tit">How to check the removal of the shipping fixing bolts</strong>
            
<div class="con-view">
                ① Open the door and move the tub forward and backward.<br>
                ② If the tub moves forward and backward, the fixing bolts have been removed, but if the tub does not move forward and backward, the fixing bolts are still fastened.<br>
                ③ Remove all the fixing bolts from the rear of the product using a suitable spanner, and block the bolt holes with the caps provided.
            </div>
<p>※ If you are unable to remove the fixing bolts, contact an LG installation technician for service.</p>        </div>

<h3 class="sub-tit">If the fixing bolts have been removed but the tub rocks, check if the product is level.</h3>
        <p>After removing the fixing bolts, hold and push the washing machine diagonally to see if it rocks or moves.<br>
If it moves, use the included spanner to adjust the side which rocks so that it is firmly on the floor.<br>
The tub should be fixed in place once again using the fixing bolts if you move the product when moving house, so, do not dispose of the fixing bolts and keep them in a safe place.</p>

<h3 class="sub-tit">When spinning large laundry items such as duvets, blankets, carpets, the laundry may become lopsided, creating vibration during spinning.</h3>
        <p>In such cases, pause the washing machine, open the door, spread the laundry evenly and carry out the spinning cycle again.<br>
The laundry may become lopsided, creating vibration during spinning.</p>

<div class="tip-box">
            <strong class="tip-tit">Wait! Here are more tips</strong>
            
<div class="con-view">
                When washing a duvet, noise can be reduced during spinning only by using the Bedding cycle.
            </div>
        </div>

<p class="help-txt">This guide was created for all models, so the images or content may be different from your product.</p>    </div>

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[LG front load washing machine noises] Even though it is a new product, there are severe vibrations and noises.

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