Help library: Help library: [LG Washing Machine] Drain Pump Filter Handle Detached

[LG Washing Machine] Drain Pump Filter Handle Detached

Troubleshooting Washer Dryers, Washing Machines 08/18/2025

<h2 class="tit">Let's find out more.</h2>
<p>In cold weather, the water supply hose or drain hose inside the washing machine may freeze.<br/>
Pouring warm water into the drum can thaw the washing machine.<br/>
However, opening the drain pump filter while the washing machine is still partially frozen may cause the water inside the drain pump to freeze, which can detach the drain pump filter handle.
</p>

<h3 class="sub-tit">Thaw the washing machine with warm water.</h3>
<p class="info-desc idt">➔ Melt the ice inside the drum and drain hose, then check if the washing machine operates normally.</p>

<div class="tip-box">
<strong class="tip-tit">Thawing the drum and drain hose</strong>

<div class="con-view txt-idt">
① Open the washing machine door and remove any laundry.</div>

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② Pour 50-60°C (122-140°F) warm water into the drum, close the door, and wait for 1-2 hours for the drain pump to thaw.
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<div class="con-view txt-idt">
③ Open the service cover at the bottom of the washing machine, open the residual water drain hose cap, drain the water, and then close the cap.<br/>
If no water comes out, the ice hasn't completely melted. Wait a bit longer and try again.</div>

<div class="con-view txt-idt">
④ Turn on the power, select [Rinse Once], and check if the washing machine operates normally.</div>

<div class="con-view txt-idt">
⑤ If [IE] (Water Inlet Error) appears on the display and water does not enter the drum, thaw the water supply hose.
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<div class="tip-box">
<strong class="tip-tit">Caution!</strong>
<p>
Do not pour boiling water into the drum as it may cause burns. Use warm water.
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<h3 class="sub-tit">Remove the detached drain pump filter from the washing machine.</h3>
<p class="info-desc idt">➔ Secure the protruding part of the drain pump filter with pliers and twist it to remove it.<br/>If it doesn't come out easily, try thawing the washing machine again using the method described above.</p>

<div class="img-only">
<img alt="Using pliers to twist and remove the protruding part of the filter" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=BxCT7KpirbLayb4rIxUsKw&amp;portalId=P1"/>
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<p>If the protruding part of the drain pump filter is damaged and cannot be removed, contact LG Customer Service to request a service visit.</p>        
<p class="txt-idt">① Place the spring on the center protrusion of the drain pump filter.</p><p class="txt-idt">② Place the drain pump filter handle on top of the drain pump filter.</p><p class="txt-idt">③ Press the filter and handle together to assemble them.</p>

<div class="img-only">
<img alt="Placing the spring and assembling the filter cover" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=d8szSA0mLvhdZl6ZyUvl9g&amp;portalId=P1"/>
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<p class="help-txt">This guide was created for all models, so the images or content may be different from your product.</p></div>

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[LG Washing Machine] Drain Pump Filter Handle Detached

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