Help library: Help library: LG Front Load Washer - My washing machine is frozen and it’s not working.(IE,OE)

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<head></head><body >Are you getting [FF] (Freeze Failure), [OE] (Water Outlet Error) or [IE] (Water Inlet Error) error code and the washing machine has stopped working?

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Shall we take a closer look?

&nbsp;&nbsp; When cold weather continues it can cause water remaining inside the supply or drain hose to freeze.

&nbsp;&nbsp; [OE] error means drain hose is frozen and [IE] error means supply hose or the faucet is frozen. In this case you need to melt down the ice inside the washing machine.

&nbsp;&nbsp; ※&nbsp;Frozen washing machine due to cold weather will thaw by itself when temperature goes up. If possible, we recommend you to use the washing machine when the cold/winter season is over.

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Try this

&nbsp;&nbsp; Use warm water to thaw frozen tub and drain hose.

&nbsp;&nbsp; &nbsp;→ Melt down the ice inside the tub and drain hose and check if the washing machine is working.

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How to thaw frozen tub and drain hose.

&nbsp;&nbsp;&nbsp; &nbsp; ①&nbsp;Open the lid and take out the laundry. If there is water remaining inside the tub, remove the water out with buckets.

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&nbsp;②&nbsp;Pour warm water that is between 50~60°C, close the lid and wait for 1~2 hours.

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&nbsp; [OE] error may occur if the drain hose is frozen. Wrap the hose with warm towel to thaw

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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ③&nbsp;Turn on the washing machine and drain the water out.

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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; If it does not drain, it means the ice is not completely melt. Wait for some more time and drain the unit again.

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&nbsp;④&nbsp;Turn on the unit and run [Rinse] cycle once to check if the unit is working.

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⑤&nbsp;If [IE] error occurs and the unit does not fill with water, read and follow below instructions on [How to thaw frozen faucet and supply hose].

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&nbsp;&nbsp;&nbsp;Caution

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Do not use boiling water as it can cause serious injuries.

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&nbsp; Use warm water to thaw frozen faucet and supply hose.

&nbsp;&nbsp; → After melting down the ice inside the faucet and supply hose, check if the unit is working.

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How to thaw frozen faucet and supply hose.

&nbsp;&nbsp; ①&nbsp;Disconnect the supply hose from the washing machine and open the faucet to see if water comes out.

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&nbsp;<img style="border: currentColor; border-image: none; vertical-align: middle;" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=bTlZJ3Jv3YhMrsdQo60A&amp;portalId=P1" border="0"/>

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&nbsp;&nbsp; ②&nbsp;If water is not coming out of faucet, wrap the faucet with warm towel and wait for 5 minutes to thaw.

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&nbsp;<img style="border: currentColor; border-image: none; vertical-align: auto;" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=Br7hCAJa8eL4TQFUY1vg&amp;portalId=P1" border="0"/>

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③&nbsp;Soak removed supply hose into warm water that is less than 50°C.

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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; When it’s thawed, reconnect the hose to the washing machine.

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&nbsp;&nbsp; ④&nbsp;If the supply filters are frozen, wrap them with warm towels to thaw.

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Once it’s thawed, reconnect the supply hose to the washing machine.

&nbsp;&nbsp;&nbsp;&nbsp; ※&nbsp;Make sure you don’t confuse hot/cold water supply filters when connecting the hose.

&nbsp;&nbsp;&nbsp;&nbsp; Open the facet after connecting the hose to the unit.

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&nbsp;&nbsp; ⑤&nbsp;Turn on the washing machine and check if the washing machine is working.

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Wait! Here are some more tips

&nbsp;&nbsp; How to prevent washing machine from freezing

&nbsp;&nbsp; When you are not using the washing machine during cold weather, remove the water remaining inside the hoses to prevent them from freezing.

&nbsp;&nbsp; Pull out the drain hose and drain the water out. Make sure the hose is not kinked and drain the water completely.

&nbsp;&nbsp;Need further assistance?

&nbsp;&nbsp; If you need further assistance, please contact us via E-mail, chat or telephone calls.

&nbsp;&nbsp; You can easily find our contact information from our website.

&nbsp;&nbsp; Go to [Support] menu and choose from [E-mail / Chat / Telephone] to ask us more questions!

&nbsp;&nbsp; You can also request for a service visit from [Request a Repair] menu and get your appliances checked by our technicians. &nbsp;&nbsp; ▶ This content is made for informational purposes only and may contain images and information that are different from the product you purchased.

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LG Front Load Washer - My washing machine is frozen and it’s not working.(IE,OE)

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