Are you getting [FF] (Freeze Failure), [OE] (Water Outlet Error) or [IE] (Water Inlet Error) error code and the washing machine has stopped working?
Shall we take a closer look?
When cold weather continues it can cause water remaining inside the supply or drain hose to freeze.
[OE] error means drain hose is frozen and [IE] error means supply hose or the faucet is frozen. In this case you need to melt down the ice inside the washing machine.
※ Frozen washing machine due to cold weather will thaw by itself when temperature goes up. If possible, we recommend you to use the washing machine when the cold/winter season is over.
Use warm water to thaw frozen tub and drain hose.
→ Melt down the ice inside the tub and drain hose and check if the washing machine is working.
How to thaw frozen tub and drain hose.
① Open the lid and take out the laundry. If there is water remaining inside the tub, remove the water out with buckets.
② Pour warm water that is between 50~60°C, close the lid and wait for 1~2 hours.
[OE] error may occur if the drain hose is frozen. Wrap the hose with warm towel to thaw
③ Turn on the washing machine and drain the water out.
If it does not drain, it means the ice is not completely melt. Wait for some more time and drain the unit again.
④ Turn on the unit and run [Rinse] cycle once to check if the unit is working.
⑤ If [IE] error occurs and the unit does not fill with water, read and follow below instructions on [How to thaw frozen faucet and supply hose].
Do not use boiling water as it can cause serious injuries.
Use warm water to thaw frozen faucet and supply hose.
→ After melting down the ice inside the faucet and supply hose, check if the unit is working.
How to thaw frozen faucet and supply hose.
① Disconnect the supply hose from the washing machine and open the faucet to see if water comes out.
② If water is not coming out of faucet, wrap the faucet with warm towel and wait for 5 minutes to thaw.
③ Soak removed supply hose into warm water that is less than 50°C.
When it’s thawed, reconnect the hose to the washing machine.
④ If the supply filters are frozen, wrap them with warm towels to thaw.
Once it’s thawed, reconnect the supply hose to the washing machine.
※ Make sure you don’t confuse hot/cold water supply filters when connecting the hose.
Open the facet after connecting the hose to the unit.
⑤ Turn on the washing machine and check if the washing machine is working.
Wait! Here are some more tips
How to prevent washing machine from freezing
When you are not using the washing machine during cold weather, remove the water remaining inside the hoses to prevent them from freezing.
Pull out the drain hose and drain the water out. Make sure the hose is not kinked and drain the water completely.
Need further assistance?
If you need further assistance, please contact us via E-mail, chat or telephone calls.
You can easily find our contact information from our website.
Go to [Support] menu and choose from [E-mail / Chat / Telephone] to ask us more questions!
You can also request for a service visit from [Request a Repair] menu and get your appliances checked by our technicians.
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