Help library: Help library: [LG washing machine frozen] Mini Washer is frozen and cannot operate (water cannot be supplied or drained)

<div oncontextmenu="return false" onselectstart="return false" ondragstart="return false" >
	<html lang="en">
<head>
<meta>
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<meta name="viewport" content="width=device-width">
<style type="text/css">
@import url(https://fonts.googleapis.com/earlyaccess/notosanskr.css);
.tal {text-align:left !important;}
.ml-1 {margin-left:20px !important;}
.mt-1 {margin-top:20px !important;}
caption {overflow:hidden;width:1px;height:1px;margin:0;padding:0;font-size:1px;text-indent:-9999px;}
.content-service-view {font-family:'Noto Sans','Noto Sans KR',sans-serif;font-size:14px;line-height:1.6;}
.content-service-view .lg-red {color:#ec455a;}
.content-service-view strong {font-weight:600;}
.content-service-view p {margin:0 0 10px 0;padding:0;color:#333;}
.content-service-view .txt-idt {margin-left:1.14em !important;text-indent:-1.14em;}
.content-service-view .txt-idt * {text-indent:0;}
.content-service-view .iframe-wrap {margin-top:15px;}
.content-service-view .iframe-wrap iframe {width:640px;}
#contentsViewer .content-service-view .iframe-wrap iframe {height:360px !important;}
.content-service-view .info-subject {margin:0 0 15px;padding:0;font-size:20px;color:#444;line-height:1.5;}
#contentsViewer .content-service-view .info-subject {margin:0;padding:0 0 15px;}
.content-service-view .tit {position:relative;margin:60px 0 15px 0;padding:0;font-weight:600;font-size:22px;color:#444;line-height:1.5;}
.content-service-view .tit:before {content:"";overflow:hidden;position:absolute;left:0;top:-8px;width:25px;height:3px;background:#ec455a;}
.content-service-view .tit:first-child {margin-top:0;}
.content-service-view .info-subject+.tit {margin-top:40px;}
.content-service-view .sub-tit {position:relative;margin:60px 0 10px;padding:0 0 0 22px;font-size:17px;font-weight:500;line-height:1.5;}
.content-service-view .sub-tit:before {content:"";overflow:hidden;position:absolute;left:0;top:5px;width:18px;height:18px;border-radius:50%;background:#999 url(https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=CYfUaCPKDZkbFewB3OjoAA&amp;portalId=P1) no-repeat 4px 50%;background-size:10px;}
.content-service-view .sub-tit:first-child,
.content-service-view .tit+.sub-tit {margin-top:20px;}
.content-service-view .sub-tit .num {display:block;position:absolute;left:0;top:5px;width:17px;height:17px;text-align:center;border-radius:50%;font-size:11px;color:#fff;background:#999;}
.content-service-view .info-tit {margin:20px 0 0;padding-left:20px;font-size:15px;font-weight:500;background:url(https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=81CJtgOoS8EBzjcpk4oCvA&amp;portalId=P1) no-repeat 0 5px;background-size:15px;}
.content-service-view .info-desc {margin:0.3em 0 0.5em;font-weight:500;color:#000;}
.content-service-view .info-desc.idt {margin-left:18px;text-indent:-18px;}
.content-service-view .img-only {margin:0 0 20px;}
.content-service-view .img-only img {max-width:100%;margin-bottom:15px;}
.content-service-view .img-only img:last-child {margin-bottom:0;}
.content-service-view .img-box {margin:15px 0;font-size:0;line-height:0;}
.content-service-view .img-box a {font-size:0;line-height:0;}
.content-service-view ol,
.content-service-view ul {margin:0 0 20px;padding:0;list-style:none;}
.content-service-view .cause-list {margin-top:0;}
.content-service-view .cause-list li {position:relative;margin-top:5px;padding-left:10px;line-height:1.5;}
.content-service-view .cause-list li:before {content:"";position:absolute;left:0;top:9px;overflow:hidden;width:3px;height:3px;border-radius:50%;background:#000;}
.content-service-view .bul-list {margin-top:15px;}
.content-service-view .bul-list li {position:relative;margin-top:7px;padding-left:10px;line-height:1.5;}
.content-service-view .bul-list li:before {content:"";position:absolute;left:0;top:9px;overflow:hidden;width:4px;height:4px;border-radius:50%;background:#ec455a;}
.content-service-view .link-list {margin-top:10px;}
.content-service-view .link-list li {display:table;box-sizing:border-box;width:100%;margin-top:10px;padding:8px 15px;border-radius:8px;box-shadow:2px 4px 16px 1px rgba(0,0,0,0.14);}
.content-service-view .link-list li .link-tit {display:table-cell;padding-right:5px;font-weight:600;vertical-align:middle;}
.content-service-view .link-list li .right {display:table-cell;text-align:right;}
.content-service-view .link-list li .ver {display:inline-block;margin-top:5px;color:#999;}
.content-service-view .link-list li .right a {margin-left:10px;}
.content-service-view .tbl-scroll {position:relative;overflow-x:auto;margin:0 0 15px;}
.content-service-view .tbl-scroll table {border-collapse:collapse;}
.content-service-view .tbl-scroll th,
.content-service-view .tbl-scroll td {padding:7px;border:1px solid #ccc;text-align:center;white-space:nowrap;vertical-align:middle;font-size:14px;line-height:1.6;}
.content-service-view .tbl-scroll th {font-size:15px;font-weight:600;background:#ddd;}
.content-service-view .tbl-scroll td p {margin-bottom:0;}
.content-service-view [class^="icon-"] {display:inline-block;overflow:hidden;width:14px;height:14px;text-indent:-5000px;margin-right:2px;vertical-align:-2px;background-image:url(https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=e6Br68S0ipa4zVZ3ZhqQ&amp;portalId=P1);background-size:100%;}
.content-service-view .icon-down {background-image:url(https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=cSrRVKKz6eHJNHzIRgzWA&amp;portalId=P1);}
.content-service-view [class^="btn0"] {display:inline-block;height:32px;padding:0 15px;border:1px solid #ec455a;border-radius:18px;text-decoration:none;font-size:14px;color:#ec455a;line-height:2;background:#fff;}
.content-service-view .btn01:hover {color:#fff;background:#ec455a;}
.content-service-view .link-btn {display:inline-block;height:32px;margin-top:5px;padding:0 15px;border:1px solid #d2d2d7;border-radius:18px;text-decoration:none;font-size:14px;color:#ec455a;line-height:2;background:#fff;}
.content-service-view .link-btn:hover {border-color:#ec455a;}
.content-service-view .link-txt {display:inline-block;text-decoration:underline;vertical-align:top;color:#ec455a;}
.content-service-view .tip-box {margin:15px 0 25px;padding:20px 22px 10px;border:2px solid #ddd;border-radius:8px;}
.content-service-view .tip-box .tip-tit {display:block;position:relative;padding-left:22px;font-size:15px !important;color:#222;}
.content-service-view .tip-box .tip-tit:before {content:"!";position:absolute;left:0;top:5px;width:16px;height:16px;border-radius:50%;text-align:center;font-size:11px;color:#fff;background:rgb(192, 192, 192);}
.content-service-view .tip-box p {margin-top:1em;color:#ec455a !important;}
.content-service-view .tip-box strong {font-size:14px;}
.content-service-view .tip-box&gt;p&gt;strong {color:#ec455a !important;}
.content-service-view .tip-box .con-view {margin:1em 0 15px;color:#333;}
.content-service-view .tip-box .bul-list {margin-bottom:15px;}
.content-service-view .txt-box {max-width:600px;}
.content-service-view .txt-box+.txt-box {margin-top:25px;}
.content-service-view .txt-box h4 {margin:0;padding:6px;text-align:center;font-size:18px;font-weight:600;background:#ddd;}
.content-service-view .txt-box ul {margin:0 7px;}
.content-service-view .txt-box li {display:flex;flex-wrap:wrap;padding:5px;border-bottom:1px solid #ddd;}
.content-service-view .txt-box li div {flex:1 1 50%;}
.content-service-view .txt-box li span {display:block;position:relative;padding-left:10px;font-size:16px;font-weight:600;}
.content-service-view .txt-box li span:before {content:"";position:absolute;left:0;top:10px;overflow:hidden;width:4px;height:4px;border-radius:50%;background:#000;}
.content-service-view .txt-box li p {margin:0;padding:0 0 0 10px;font-size:15px;}
.content-service-view .img-banner {margin-top:2em;}
.content-service-view .img-banner .mo {display:none;}
.content-service-view .img-banner .pc {display:block;position:relative;height:168px;margin-right:175px;background:#e9ecf1 url(https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=EYElckJimMpH2v7UAxQSvw&portalId=P1) no-repeat 0 50%;background-size:contain;}
.content-service-view .img-banner .pc a {position:absolute;top:0;right:-175px;}
.content-service-view .img-banner .pc a img {-webkit-box-shadow: 2px 2px 5px 0px rgba(118,118,118,1);-moz-box-shadow: 2px 2px 5px 0px rgba(118,118,118,1);box-shadow: 2px 2px 5px 0px rgba(118,118,118,1);}
.content-service-view .ir-hidden {position:absolute;margin:-1px;width:1px;height:1px;padding:0;border:0;white-space:nowrap;overflow:hidden;clip:rect(0, 0, 0, 0);clip-path:inset(50%);}
.content-service-view .mobile-txt {display:none;margin-top:-10px;padding-left:20px;color:#999;background:url(https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=Xw5rvb0UTyjfo1LwHfIJ7w&amp;portalId=P1) no-repeat 0 5px;background-size:15px;}
.content-service-view .help-txt {position:relative;margin:30px 0 0;padding:0 0 0 15px;font-size:13px;color:#666;}
.content-service-view .help-txt:before {content:'＊';position:absolute;left:0;top:-1px;font-size:12px;font-weight:600;color:#ec455a;}
@media screen and (max-width: 768px) {
.content-service-view img {max-width:100% !important;}
.content-service-view .mobile-txt {display:block;}
.content-service-view .iframe-wrap {position:relative;overflow:hidden;height:0;padding-top:30px;padding-bottom:56.25%;}
.content-service-view .iframe-wrap iframe {position:absolute;top:0;left:0;width:100%;height:90% !important;}
#contentsViewer .content-service-view .iframe-wrap iframe {height:90% !important;}
.content-service-view .iframe-wrap+.tit {margin-top:0;}
.content-service-view .img-banner .mo {display:block;}
.content-service-view .img-banner .mo img {width:100%;}
.content-service-view .img-banner .pc {display:none;}
}
</style>

</head>
<body>

<div class="content-service-view">
<p class="info-desc">
If cold weather continues, the water supply hose or the drain hose through which water enters the Mini Washer may be frozen.<br>
In such a case, remove laundry from the Mini Washer and melt/thaw any ice inside the machine.
</p>
<h2 class="tit">Causes and Symptoms</h2>

<li>[FF] (Freeze Failure), [OE] (Water Outlet Error) or [IE] (Water Inlet Error) appears on the display window and the Mini Washer is inoperable.</li>
</ul>

<h3 class="sub-tit">If the inside door of the Mini Washer will not open, thaw it using a towel soaked in hot water.</h3>
<p class="info-desc">➔ When the ice melts and the inside door opens, check if the Mini Washer operates normally.</p>
<div class="tip-box">
<strong class="tip-tit">Thawing the Mini Washer drawer</strong>

<div class="con-view txt-idt">
1. Pull out and remove the Mini Washer and check if the inside door opens.<br>
If it does not open, soak a towel in hot water and wrap it around the inside door and wait 5 minutes.
</div>

<div class="con-view txt-idt">
2. When the ice melts, open the inside door.<br>
If there is laundry, remove it.
</div>
</div>

<div class="tip-box">
<strong class="tip-tit">Warning!</strong>
<p>Opening and closing the drawer forcibly whilst the inside of the Mini Washer is frozen may damage parts and may result in a failure.</p></div>

<h3 class="sub-tit">Is an IE error displayed or is water not supplied to the tub?</h3>
<p class="info-desc">➔ Thaw the water supply hose and the faucet using hot water.</p>
<div class="img-only">
<img alt="IE error displayed" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=AZDS95ipwkpD9GDgsonNTA&amp;portalId=P1">
</div>
<p>
An [IE] (Water Inlet Error) error is displayed when a proper amount of water is not supplied to the tub within approximately 8 minutes.<br>
If the water supply hose or the faucet is frozen so that water is not supplied to the washing machine, thaw the water supply hose and the faucet as below.
</p>
<div class="tip-box">
<strong class="tip-tit">Thawing the faucet and the water supply hose</strong>

<div class="con-view">
1. Separate the water supply hose from the Mini Washer, turn on the faucet and see if water comes out of the faucet.
</div>

<div class="con-view">
2. If water does not come out, soak a towel in hot water, wrap it around the faucet and thaw it for 5 minutes.
</div>

<div class="con-view">
3. When it is fully thawed, connect the water supply hose to the Mini Washer.
</div>

<div class="con-view txt-idt">
4. To remove ice from the inside, take out any laundry from the Mini Washer.<br>
To continue to remove ice from the Mini Washer tub and the drain hose, read the following.
</div>
</div>

<div class="tip-box">
<strong class="tip-tit">Warning!</strong>
<p>
Opening and closing the drawer forcibly whilst the inside of the Mini Washer is frozen may damage parts and may result in a failure.
</p></div>

<h3 class="sub-tit">Does [FF] or [OE] appear on the display window?</h3>
<p class="info-desc">➔ Thaw the tub and the drain hose with hot water.</p>
<div class="tip-box">
<strong class="tip-tit">Thawing the tub and the drain hose</strong>

<div class="con-view">
1. Take out any laundry from the Mini Washer.</div>

<div class="con-view txt-idt">
2. Pour enough warm water of 50-60ºC into the tub.<br>
At this time, an amount of water to submerge the tub blades is appropriate.<br>
Next, close the inside door and wait approximately 1 hour for the inside of the drain pump to thaw.
</div>

<div class="con-view">
3. Turn on the power, select [Small Volume Boiling] and press the [Start/Pause] button to see if it operates normally.<br>
4. If [IE] appears again on the display window and water is not supplied to the tub, pour hot water until the tub blades are submerged in water and run the [Small Volume Boiling] course again for 1 hour.
</div>

<div class="con-view">
5. Turn off the power and wait 1 hour until the tub cools down and the inside door opens.<br>
6. Open the drawer, turn on the power again, select [Rinse+Spin-dry] and press the [Start/Pause] button to remove water from the tub completely.<br>
7. At this time, if [OE] is displayed, it indicates that the inside of the drain hose is frozen. Soak a towel in hot water and wrap it around the frozen part of the drain hose to thaw it.
</div>

<div class="con-view txt-idt">
8. Now, ice in the Mini Washer has been completely removed.<br>
Turn on the power and select [Rinse+Spin] and see if the washing machine operates normally.
</div>

<div class="tip-box">
<strong class="tip-tit">Managing the Mini Washer to avoid freezing</strong>

<div class="con-view">
If you intend not to use the Mini Washer for a long period of time during cold winter, remove any water remaining in the Mini Washer to prevent it from being frozen.
</div>

<div class="con-view">
1. Turn off the faucet, separate the water supply hose from the Mini Washer and remove any water remaining in the water supply hose.
</div>

<div class="con-view txt-idt">
2. Select [Rinse+Spin] and press the Add Rinse button 6 times.<br>
If "9” is displayed on the display window, press the [Start/Pause] button to spin-dry for 1 minute.<br>
Any water remaining inside the Mini Washer and the drain hose should be removed.
</div>

<div class="con-view txt-idt">
3. Disconnect the power plug and open the drawer at the bottom of the Mini Washer.<br>
Open the residual water removal hose cap and remove water completely.<br>
Next, close the cap, insert the residual water removal hose back into its original position and close the drawer.<br>
(The shape of the residual water removal hose may vary by model. For detailed contents, refer to the manual.)
</div>

<p class="help-txt">This guide was created for all models, so the images or content may be different from your product.</p></div>

</body>
</html>
	
</div>

Help library

[LG washing machine frozen] Mini Washer is frozen and cannot operate (water cannot be supplied or drained)

Contact