Help library: Help library: [LG top load washing machine water supply] Water is not supplied. (Detection of laundry weight, outage, hose bent, faucet turned off, door opened)

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<h2 class="tit">Causes and Symptoms</h2>

<li>When the Start button is pressed, water is supplied after detecting the laundry weight.</li>

<li>It is in outage status or the faucet is turned off.</li>

<li>The water supply hose is pressed, bent or the water supply filter is clogged by a foreign object.</li>

<li>Water in the washing machine or the water supply hose is frozen in winter.</li>

<li>Even if you press the Start button, water is not supplied and washing is not done.</li>
</ul>

<h3 class="sub-tit">If water is not supplied, select the Fast course and check if water is supplied within 20 seconds after selection.</h3>
<p class="info-desc">➔ If water is supplied normally, the water supply operation and the product are normal.</p><p>If water is not supplied normally, check the faucet and the water supply filter.</p>
<h3 class="sub-tit">Is water not supplied immediately after operating the machine and does the tub spin slowly?</h3>
<p class="info-desc">➔ The washing machine is detecting the laundry weight.</p><p>
When you turn on the power and press the Start button, the washing machine operates for approximately 40 seconds without water supply in order to detect the laundry weight.<br>
At this time, the washboard may move to the left and right and create a clicking sound.<br>
After the laundry weight is detected, water will be supplied and the washing machine will operate normally, so you can use the washing machine with an easy mind.
</p>
<h3 class="sub-tit">Is water not supplied due to a power outage or the faucet being turned off?</h3>
<p class="info-desc">➔ Turn on the faucet to which the water supply hose of the washing machine is connected by turning it counterclockwise.</p><p>Check first if the faucet to which the washing machine is connected turns on properly.</p>
<div class="img-only">
<img alt="Turn on the faucet to supply water to the washing machine." src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=CBeYgARWuDgku5KWtTEQ&amp;portalId=P1">
</div>

<h3 class="sub-tit">Is the water supply hose pressed or bent, blocking water flow or causing a water leak?</h3>
<p class="info-desc">➔ Spread the water supply hose to ensure smooth water flow.</p><p>
When washing and spin-drying are carried out, the washing machine may move slightly due to vibration.<br>
Then, the water supply hose may become bent. Spread it to ensure smooth water flow through the water supply hose.<br>
If it is severely bent, another solution is to turn off the faucet, separate the water supply hose from the washing machine and spread it well.
</p>
<div class="img-only">
<img alt="Image of correctly connecting bent water hose" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=sgyfUbeKdBA3oWhzXNug&amp;portalId=P1">
</div>

<h3 class="sub-tit">Is the washing machine frozen due to cold weather so that it does not operate?</h3>
<p class="info-desc">➔ Use it after thawing the faucet and the water supply hose.</p><p>
If the water supply hose to the washing machine or the faucet is frozen, water cannot enter into the tub.<br>
In such a case, check first if the faucet is frozen.<br>
Separate the water supply hose from the washing machine, turn on the faucet and see if water comes out.<br>
If water does not come out, soak a towel in hot water and wrap it around the faucet for 5 minutes to melt any ice that is present.<br>
Thaw the separated water supply hose in hot water of 50ºC or less.<br>
When both are thawed, connect the water supply hose to the washing machine and use the washing machine.
</p>
<div class="tip-box">
<strong class="tip-tit">Cleaning the water supply filter</strong>

<div class="con-view">
First, turn off the faucet and separate the end of the water supply hose as shown in the figure.<br>
Find the filter, take it out using your fingers or pliers and remove any foreign objects such as rust, sand or grit using a toothbrush.
</div>

<h3 class="sub-tit">Is water not supplied even if you press the Start button?</h3>
<p class="info-desc">➔ Check if the washing machine door is open.</p><p>If a dE error is displayed and the washing machine door is open, the washing machine will not operate normally.</p>
<p class="help-txt">This guide was created for all models, so the images or content may be different from your product.</p></div>

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Help library

[LG top load washing machine water supply] Water is not supplied. (Detection of laundry weight, outage, hose bent, faucet turned off, door opened)

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