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[How to use LG washing machine] The Start button is not working well

Troubleshooting

Causes and Symptoms

  • [FF] (Freeze Failure)/Freeze Detection appeared on the display and the washing machine is not working.

If cold weather continues, the water supply hose or drain hose in the washing machine where water flows may be frozen.
If an error, including [OE]/Unable to Drain, [FF]/Freeze Failure, and [IE]/No Water Supply is displayed, it means that the drainage hose or faucet is frozen.
In this case, thaw the ice in the washing machine.

Image with 'ff' error on washing machine display window
Note!
An area of a washing machine frozen due to a prolonged period of low temperature will thaw naturally if temperatures above 0°C continue for a reasonable time.
We recommend using the washing machine after the cold wave ends, if possible.

Try this

Thaw the tub and the drainage hose using warm water.

➔ Melt/thaw any ice in the tub and the drainage hose and check whether the washing machine will operate.

Thawing the tub and the drainage hose
1. Open the door of the washing machine and take out any laundry.
If there is water inside, remove the water.
Image of scooping out of the water inside the washing machine
2. Pour 50-60ºC warm water into the tub, close the door of the washing machine, and wait for 1 or 2 hours.
Image of opening the lid of the washing machine and putting warm water in the tub
If the [OE]/Unable to Drain error is displayed, it is because the drainage hose is frozen.
Soak a towel with warm water, and wrap the frozen drainage hose with the towel to melt the ice.
Image of a frozen washing machine drain hose wrapped in a warm towel
3. Turn on the power, and select and start [Spin]/Spin Only to completely remove any water remaining inside the washing machine.
No water coming out means the ice has not melted sufficiently. Wait a little longer to drain water.
Washing machine spin button image
4. Turn on the power, and select [Rinse (once) + Spin] to check if the washing machine is working normally.
Rinse button image
5. If [IE]/No Water Supply appears on the display and water does not fill the tub, refer to [Thawing the drainage hose and faucet with warm water] below and melt any ice in the water supply hose.
Warning!

Use only hot water, as pouring boiling water into the tub may pose burn hazards.

Thaw the drainage hose and the faucet with warm water.

➔ Melt/thaw any ice in the drainage hose and the faucet, and check whether the washing machine will operate.

Thawing the drainage hose and faucet
1. Disconnect the water supply hose from the washing machine, and open the faucet to check whether water comes out.
Image that connects to the water and hose
2. If no water comes out, soak a towel with hot water, and wrap it around the faucet for 5 minutes to thaw the faucet.
Image that covers the water with hot water
3. Thaw the water supply hose disconnected from the faucet with warm water 50ºC or lower.
Connect the water supply hose when it is completely free of ice.
호스를 따뜻한 물에 녹이는 모습
4. Turn on the power, and select [Rinse (once) + Spin] to check if the washing machine is working normally.
How to keep your washing machine from freezing
  • If you do not use the washing machine for a prolonged period in cold weather, drain any water remaining in the washing machine to prevent the washing machine from freezing.
  • Point the drain hose downwards in order to drain remaining water from the drainage hose.
  • Ensure the drain hose is not bent to prevent any water which does remain in the drainage hose freezing.

This guide was created for all models, so the images or content may be different from your product.

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