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[LG Cord Zero R5] There is no water coming out/too little amount of water spraying/water is still in the water bucket

Troubleshooting

Causes and Symptoms

  • Foreign objects are stuck in the dust bin, main body, or spray nozzle.
  • The dust bin is not fully inserted.
  • Water spraying setting
  • SW bug

Try this

First, check if the dust bin(water tank) is fully inserted.

➔ Fully insert the dust bin(water tank) until it makes a clicking sound.

If not properly inserted, the main body won't detect the dust bin (water tank), so it won't supply water or charge batteries.

The dust container (water container) latch is attached to the main body so that a “click” sound is heard.

Check if the spray nozzle on the bottom of the mop plate is clogged.

➔ After turning the water tank upside down, use a sharp object such as a needle to unclog the nozzle.

Foreign objects or lime water can clog the spray nozzle.

Check if the spray nozzle under the mop plate is blocked.

Check the water supply setting inside the ThinQ app.

➔ In the water supply setting, adjust the level of water supply.

The water supply is set to 'Weak'.

➔ Set it to 'Medium' or 'High’.

Others

If your turn on/off the main power switch on the side, it will reset the water supply mode.
Do not turn off the main power switch when using it.
If you want to save the current water supply mode setting, mapping or no-go zones, press the power button for 5 seconds as follows.

How to reset (main power switch on/off)
The water supply mode, mapping, no-go zones, suction power, etc. will be reset.
Image of turning off the main power switch on the side of the product
How to save the current settings
If you turn off the main power switch on the side, the settings will be reset, so make sure to press the power button on the top for 5 seconds to save the current mode.
Press the power button on the top for 5 seconds to turn it off

This guide was created for all models, so the images or content may be different from your product.

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