Help library: Help library: [LG CordZero R9] The power is suddenly turned off during use

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<div class="content-service-view">
        
<h2 class="tit">Causes and Symptoms</h2>
        
<div class="cause-list">
            
<ul>
                
<li>The robot vacuum cleaner is stuck around an obstacle.</li>
                
<li>An error has occurred.</li>
                
<li>You left it unattended after pausing it by pressing the [Start/Stop] button.</li>
                
<li>During cleaning, a foreign object is smudged over the [Start/Stop] button.</li>
                
<li>During cleaning, the top of the robot vacuum cleaner come in contact with conducting material.</li>
                
<li>The [Power] button on the remote control is pressed by mistakes.</li>
                
<li>My pet frequently climbs over the robot vacuum cleaner.</li>
            </ul>
        </div>
        <p>
            The robot vacuum cleaner is designed to turn off the power on its own to protect itself after being paused
            after pressing the [Start/Stop] button or an error occurs.<br>
            In addition, as the robot vacuum cleaner moves to clean areas, if the [Start/Stop] button is accidentally
            pressed or if there is foreign object over the button, it might be turned off, so make sure to remove
            obstacles and nicely arrange the surroundings before using the robot vacuum cleaner.
        </p>        
<div class="tip-box">
            <strong class="tip-tit">Wait! Find out more.</strong>
            
<div class="con-view">
                If the robot vacuum cleaner is powered off after charging or if it keeps turning off the power even when
                you turn it on after 2 to 3 seconds, then the robot vacuum cleaner might have a problem.
            </div>
        </div>
        
<h2 class="tit">Try this</h2>
        
<h3 class="sub-tit">Is the robot vacuum cleaner stuck around an obstacle?</h3>
        <p class="info-desc idt">➔ If it stays at a location except for the charging stations for more than 10 minutes,
            then it will be powered off.</p>        <p>
            For power saving, the power is automatically turned off. So, turn on the power again for use.<br>
            Before using the robot vacuum cleaner, nicely arrange the surroundings and make sure it does not get stuck
            around an obstacle.
        </p>        
<div class="img-only">
            <img alt="A robot vacuum cleaner hitting an obstacle" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=A94IWVm50yK6d2ITemG5pQ&amp;portalId=P1">
        </div>
        
<h3 class="sub-tit">While the robot vacuum cleaner is operating, is the power turned off as the voice message is
            heard?</h3>
        <p class="info-desc idt">➔ If an error occurs during cleaning, then the voice message will be heard and then the
            power will be automatically turned off.<br>
            Check the error and take necessary actions.
        </p>        <p>
            If the robot vacuum cleaner is unable to clean areas smoothly, then a voice error message will be heard.<br>
            For instance, if the dust bin is full, then it will say “Clean the dust bin and the filter,” and the power
            will be turned off.<br>
            In the LG ThinQ app, select the [Cleaning Diary] menu and check the condition of error.
        </p>        
<h3 class="sub-tit">Did you leave the robot vacuum cleaner unattended after pausing it?</h3>
        <p class="info-desc idt">➔ If you press no button for 10 minutes after pausing it, then the power will be turned
            off.</p>        <p>To protect the roboking, the power is turned off. So, turn on the power again for use.</p>        
<h3 class="sub-tit">During cleaning, was a foreign object such as dust or water bubble smudged over the
            [Start/Stop] button?</h3>
        <p class="info-desc idt">➔ Remove foreign objects over the control panel before use.</p>        <p>
            The controller for the robot vacuum cleaner is a sensitive part designed to detect a touch.<br>
            If foreign objects such as dust lumps or water bubbles come in contact, the button might be pressed
            accidentally.<br>
            Before using the robot vacuum cleaner, nicely arrange the surroundings and make sure there is no foreign
            object that comes in contact.
        </p>        
<div class="img-only">
            <img alt="Removing foreign substances from the control panel" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=gCHQrfBHBBJ1WHuU0Jzsg&amp;portalId=P1">
        </div>
        
<h3 class="sub-tit">During cleaning, did the top of the robot vacuum cleaner come in contact with an obstacle to
            press the button?</h3>
        <p class="info-desc idt">➔ Before using the robot vacuum cleaner, make sure to remove obstacles that can come in
            contact with the top of the robot vacuum cleaner.</p>        <p>
            The touch button on the top of the robot vacuum cleaner can get accidentally pressed if it comes in contact
            with conducting material such as wires.<br>
            Before using the robot vacuum cleaner, nicely arrange the surroundings and make sure it does not get stuck
            around an obstacle.
        </p>        
<div class="img-only">
            <img alt="An obstacle touches the top of the robot vacuum cleaner" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=V5P6PGkk1SK9l1Xldc8ng&amp;portalId=P1">
        </div>
        
<h3 class="sub-tit">Is the [Power] button on the remote control pressed by mistakes?</h3>
        <p class="info-desc idt">➔ Make sure that the remote control button is not pressed.</p>        <p>
            Do not let the remote control button be pressed after coming in contact with a cushion or sofa.<br>
            Also, keep the remote controller out of children's reach.
        </p>        
<h3 class="sub-tit">Does your pet get on the robot vacuum cleaner?</h3>
        <p class="info-desc idt">➔ As your pet presses the touch button on the robot vacuum cleaner, it might
            malfunction.</p>        <p>While using the robot vacuum cleaner, do not let your pet paly with it.</p>        
<div class="img-only">
            <img alt="A pet climbing on a robot vacuum cleaner" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=T6hiUGsbnzGXXx52acfrOw&amp;portalId=P1">
        </div>
        <p class="help-txt">This guide was created for all models, so the images or content may be different from your
            product.</p>    </div>

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[LG CordZero R9] The power is suddenly turned off during use

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