Help library: Help library: [LG CordZero Roboking] Roboking only moved backward

[LG CordZero Roboking] Roboking only moved backward

Troubleshooting Vacuum Cleaners 11/27/2023

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<body>
    
<div class="content-service-view">
        
<h2 class="tit">Causes and Symptoms</h2>
        
<div class="cause-list">
            
<ul>
                
<li>There are foreign objects on the front and the rear.</li>
                
<li>There are foreign objects at the bottom sensor.</li>
                
<li>There are foreign objects near the charging station.</li>
            </ul>
        </div>
        <p class="info-desc">
            The robot vacuum cleaner has a sensor that detects obstacles on its own.<br>
            If the roboking believes that there is an obstacle at the front, or it might fall to the floor, then it will
            keep moving backward.
        </p>        
<h2 class="tit">Try this</h2>
        
<h3 class="sub-tit">Did you try to clean the front sensor and the top camera?</h3>
        <p class="info-desc idt">➔ If there are foreign objects near the front sensor or top camera, the sensor might
            fail and thus the roboking might move backward.</p>        <p>
            Using a cleaning brush or soft patch, clean the sensor thoroughly.<br>
            If there is sticky stuff, then use a wet tissue to wipe it off. Use a dry cloth to wipe it off one more time
            to prevent stains.
        </p>        
<div class="img-only">
            <img alt="3 ultrasonic sensors on the front and 1 camera on the top" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=uZbSy11d6JnmPs8gpUpEw&amp;portalId=P1">
        </div>
        
<h3 class="sub-tit">Did you try to clean the bottom sensor?</h3>
        <p class="info-desc idt">➔ If there are foreign objects near the bottom sensor, the sensor might fail and thus
            the roboking might move backward.</p>        <p>
            Using a cleaning brush or soft patch, clean the sensor thoroughly.<br>
            If there is sticky stuff, then use a wet tissue to wipe it off. Use a dry cloth to wipe it off one more time
            to prevent stains.
        </p>        
<div class="img-only">
            <img alt="Location of 3 lower sensors and 1 lower camera sensor" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=rr2D2PrMHKGEUOBiWajYbg&amp;portalId=P1">
        </div>
        
<h3 class="sub-tit">Are there obstacles near the charging station?</h3>
        <p>
            If there is an obstacle near the charging station when cleaning begins, then due to initial value errors of
            the sensor, it might fail to operate.<br>
            Remove the obstacle and turn off the main power and restart in 3 seconds.
        </p>        
<div class="img-only">
            <img alt="Main switch located on the bottom edge of the product" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=5GzXcf6fUEcUzKehhETfOQ&amp;portalId=P1">
        </div>
        <p class="txt-idt">※ Before use or charging, make sure to turn [On] the main power for the roboking.</p>        <p class="help-txt">This guide was created for all models, so the images or content may be different from your
            product.</p>    </div>

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[LG CordZero Roboking] Roboking only moved backward

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