Help library: Help library: [LG CordZero A9, A9S] It cannot absorb hairs from the top of mat

[LG CordZero A9, A9S] It cannot absorb hairs from the top of mat

Troubleshooting Vacuum Cleaners 09/29/2025

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<h2 class="tit">Causes and Symptoms</h2>

<li>It keeps cleaning the top of mat.</li>

<li>It is cleaning the slippery mat areas.</li>
</ul><br/>
<p class="info-desc">
Since the mat material is mostly made of sponge, so when the nozzle rotates, it can generate static
electricity.<br/>
Due to static electricity, hairs are attached to the mat, in this case, it might not be able to suck hairs
in very well.
</p>

<h3 class="sub-tit">Does it keep cleaning the top of mat?</h3>
<p>
Due to the generation of static electricity, hairs can get attached to the mat.<br/>
If used on the mat, due to the friction with the bottom rotating brush, static electricity is generated, and
as a result, it might not be able to suck in hair very well. So, please use a sub nozzle.<br/>
You are recommended to separate the bottom nozzle and connect a sub nozzle such as a gap type nozzle or
mattress nozzle and so on.
</p>

<h3 class="sub-tit">Is it cleaning the slippery mat areas?</h3>
<p>
Due to the generation of static electricity, hairs can get attached to the mat.<br/>
If used on the mat, due to the friction with the bottom rotating brush, static electricity is generated, and
as a result, it might not be able to suck in hair very well. <br/>
You are recommended to separate the bottom nozzle and connect a sub nozzle such as a gap type nozzle or
mattress nozzle and so on.
</p>

<div class="img-only">
<img alt="Nozzle type: Gap nozzle, Multi purpose nozzle, Hard dust nozzle, Mattress nozzle" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=iruBWtEZFjt8wqKf0JNaKA&amp;portalId=P1"/>
</div>
<p class="help-txt">This guide was created for all models, so the images or content may be different from your
product.</p>    </div>

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[LG CordZero A9, A9S] It cannot absorb hairs from the top of mat

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