Find helpful information about your LG Product through our Help Library. Find helpful information about your LG Product through our Help Library.

Help library

Find helpful information about your LG product

[LG CordZero A9] Powers off while cleaning carpets

Troubleshooting

Does your CordZero vacuum cleaner power off while cleaning carpets or mats?

Try this

1. When cleaning carpets and mats, the vacuum cleaner may mistakenly detect an obstruction and automatically stop.
This is not a malfunction; simply turn the vacuum back on and continue using it.

2. To effectively clean carpets and mats, switch to the appropriate nozzle or tool.
Depending on your product model, you may need to purchase additional nozzles separately.

Crevice tool

Use the crevice tool to remove dust from corners or narrow spaces.
You can effortlessly clean tangled pet hair and dirt on children’s play mats (PU, PVC mats) by using the crevice tool and switching to Turbo mode.

A Cordzero vacuum cleaner attached with a crevice tool is being used to clean corners and children’s mats.

Combination tool

Switch between standard mode and brush mode based on the area you wish to clean.

  • Standard mode
    Use this mode for cleaning flat surfaces like sofas or mattresses.

    The combination tool can be attached to the main body or the extension pipe.
  • Brush mode
    Use this mode for delicate surfaces such as frames or furniture.
    To switch to brush mode, press the adjustment button and push it forward.

    The combination tool is being changed to brush mode by pressing the adjustment button and pushing it forward.

Hard dirt tool

Firm bristles of this tool effectively remove solidified dirt.
Also use this tool to clean up hair or foreign objects that are entangled in carpets or rugs.

A hard dirt tool is being used to clean up solidified dirt.

Mattress tool

Use the mattress tool to clean up dust from mattresses, delicate fabrics, and upholstery.

The mattress tool is being used to remove dust from a mattress.
Caution

Do not use the Dual Floor Max Nozzle (designed for carpets and hard floors) or the Wide Hard Floor Nozzle (designed for hard floors) on PVC or polyurethane children’s play mats.
These nozzles may cause the mat to stick, making vacuum operation difficult.
This can lead to potential damage to the mat and the generation of static electricity.
Instead, use the crevice tool to clean the mats.

This guide was created for all models, so the images or content may be different from your product.

*Required question