Causes and Symptoms
- The battery level is low.
- There is debris in the vacuum nozzle.
- The dust bin is full.
- There is dust or a foreign object in the filter.
- The vacuum nozzle or extension pipe is not attached correctly.
- The exhaust filter is not installed correctly.
Let's find out more.
The vacuum cleaner works by using the motor to draw in outside air.
If the nozzle, pipe, and filter are not attached properly, gaps can form and reduce suction.
If the nozzle or filter is clogged with dust or debris, airflow is restricted, so the vacuum may not pick up dust effectively.
Try this.
Is only one bar lit on the LED battery level indicator?
Please charge the vacuum cleaner or battery before use.
- ① First, press the [Power] button to turn off the vacuum cleaner, and then place it onto the charging station.
- ② The three lamps on the LED battery level indicator will blink, and charging will begin.
- ③ When charging is complete, all lamps will light up.
- ① Press the buttons on both ends of the battery to remove it from the vacuum cleaner.
- ② Insert the battery into the battery charging slot of the charging station.
- ③ When charging begins, the charging indicator will blink.
- ④ When charging is complete, all indicator lights will turn on.
Charge the vacuum indoors. The battery may not charge at temperatures below 5°C (41°F). Also, using the vacuum for a long time in temperatures below 5°C (41°F) or above 38°C (100°F) may shorten battery life.
Is the nozzle or extension pipe blocked by debris such as tissue, stockings, or plastic bags?
Remove the debris and try using the vacuum again.
If a foreign object blocks the nozzle or pipe, the vacuum cleaner may become louder during use.
- ① For safety, remove the battery from the vacuum first. Press the buttons on both sides of the battery to remove it.
- ② Press the nozzle release button to remove the nozzle from the pipe or the vacuum body.
- ③ Press and hold the [PUSH] button to remove the rotating brush.
- ④ Remove debris from the rotating brush, the bottom of the nozzle, and inside the pipe.
Attach the crevice tool to the vacuum body to vacuum the debris, or use tweezers to pull it out. For easier cleaning, wrap a wet wipe or an electrostatic cloth around the cleaning brush.
Do not wash or soak the rotating brush or nozzle in water.
Is it time to empty the full dust bin?
If the dust bin is full, suction power may decrease.
Remove the dust bin and the large dust separator, and then clean them.
For safety, remove the battery from the vacuum cleaner before cleaning the dust bin.
Press the dust bin cover release button to open the lid and empty the dust bin.
Remove the large dust separator and use the cleaning brush to remove dust.
About once a month, remove the large dust separator, wash it with water, and dry it completely in the shade for at least 24 hours before use.
Do not wash the inside of the dust bin with water.
If water enters the motor, it may damage the product and cause electric shock or fire.
Is there dust or a foreign object in the filter?
Remove and clean the exhaust filter and pre-filter of the vacuum cleaner.
1. For safety, first remove the battery from the vacuum cleaner.
2. Turn the exhaust filter counterclockwise to remove it.
3. Remove the pre-filter from the vacuum cleaner and shake off the dust.
To maintain good suction power, shake off the dust at least once a month.
If the exhaust filter and pre-filter smell, wash them under running water and dry them completely in the shade for at least 24 hours before use.
4. Reassemble the exhaust filter.
Align the white circle on the main body with the oval-shaped mark on the exhaust filter, then turn it clockwise until the white marks line up.
Is the vacuum cleaner nozzle or pipe attached incorrectly?
Remove the vacuum cleaner nozzle and pipe, and reassemble them correctly.
Assemble the main body, pipe, and nozzle before use.
When attaching or removing the nozzle and pipe, press the nozzle or pipe release button.
Is the exhaust filter attached incorrectly?
Remove the exhaust filter and reassemble it correctly.
- ① For safety, first remove the battery from the vacuum cleaner.
- ② Turn the exhaust filter counterclockwise to remove it.
- ③ Reassemble the exhaust filter.
Align the white circle on the main body with the oval-shaped mark on the exhaust filter, then turn it clockwise until the white marks line up.
This guide was created for all models, so the images or content may be different from your product.
