Find helpful information about your LG Product through our Help Library. Find helpful information about your LG Product through our Help Library.

Help library

Find helpful information about your LG product

LG Monitor - No video, blurred screen/audio, or flashing screen occurs when PC and monitor are connected with a mini display port cable.

Troubleshooting

Symptom
  - No video, audio/video noise, or flashing video occurs when PC and monitor are connected with M ini DisplayPort cable.

 

No video, audio/video noise, or flashing video occurs when PC and monitor are connected with Mini DisplayPort cable.

 

Checkpoint

  - Use M ini DisplayPort cable provided with the product to connect PC and monitor.

  - Check whether label saying Real 4k x 2k is attached to Mini DisplayPort cable.

Use Mini DisplayPort cable provided with the product to connect PC and monitor.Check whether label saying Real 4k x 2k is attached to Mini DisplayPort cable.

How to fix

  - Signal frequency is high for Model 31MU97, a high definition (4K) model, therefore audio and video output may not be complete
    when a general cable is used to connect PC and monitor .

    Please use Real 4k x 2k labeled Mini DisplayPort cable for connection.

*Required question