Help library: Help library: LG Monitor - I am using the monitor with a built-in TV tuner, the TV screen freezes

LG Monitor - I am using the monitor with a built-in TV tuner, the TV screen freezes

Troubleshooting Consumer Monitors 09/12/2025

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<div class="content-service-view">
<p class="info-desc">
If the HDMI cable connection is bad or settop box broadcasting signal is weak, then the screen display can freeze, flicker, get cut or broken and so on.<br/>
In this case, ask the service provider and check the broadcasting signals [Wired, Cable, Skylife, IPTV and etc].
</p>

<h2 class="tit">Causes and Symptoms</h2>

<li>The signal cable connection condition is poor.</li>

<li>The environment setting for the TV monitor is changed.</li>
</ul>

<h3 class="sub-tit">Is the cable connected properly?</h3>
<p class="info-desc idt">➔ Check if the pins are damaged or have foreign objects.</p>

<h3 class="sub-tit">Did you try to reset the TV monitor to the factory setting?</h3>
<p class="info-desc idt">➔ Due to the setting errors in the TV monitor, the screen display can freeze, thus reset it to the factory setting.</p>    <p>(※ Menus may differ by model, so please refer to the user guide for details.)</p><p class="txt-idt">
1. Press the [Settings Menu] button on the remote controller.
</p>    <p>
2. Select [General].
</p><p class="txt-idt">3. Select [Reset to Initial Settings] and press [OK] to proceed with reset.</p>

<div class="img-only">
<img alt="Initialization setting method" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=CsKTKybquidoTFMzhSO5Qw&amp;portalId=P1"/>
</div>
<p>※ If you still experience the same issue after following the steps above, have your monitor checked by an LG Electronics service technician.</p><p class="help-txt">This guide was created for all models, so the images or content may be different from your product.</p></div>

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LG Monitor - I am using the monitor with a built-in TV tuner, the TV screen freezes

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