Help library: Help library: LG Monitor - I cannot change the channel using the remote controller included in the LG TV Monitor package

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<div class="content-service-view">
<p class="info-desc">
If you connect the settop box to the TV via HMDI cable to watch TV, you cannot change the channel with a remote control that comes with the monitor product.<br/>
(Same as other company models)
</p><p class="info-tit">Target model All models before the TV or IPTV monitor remote control was provided</p>

<h2 class="tit">Causes and Symptoms</h2>

<li>I am watching TV using a settop box.</li>

<li>Remote control battery is out.</li>
</ul>

<h3 class="sub-tit">Are you currently watching TV using a settop box?</h3>
<p>
If you connect the settop box to the TV via HMDI cable to watch TV, you cannot change the channel with a remote control that comes with the monitor product. (Same as other company models)<br/>
Use the remote controller provided with the settop box(service provider).
</p><p class="info-desc">Differentiate the status of TV connections.</p><p class="txt-idt">
1. When you connect it to the settop box via HDMI input to watch TV: Use the settop box remote controller to change the channel.
</p><p class="txt-idt">
2. When you connect the antenna(copper axis cable) signal to watch TV: Use the TV monitor remote control(in the package) to change the channel.
</p>

<h3 class="sub-tit">Suddenly failed during use?</h3>
<p class="info-desc">➔ Check the battery for the remote control.</p>    <p>
If the battery for the remote control is expired, or inserted in the opposite direction, then it will not operate.<br/>
Check the battery replacement or assembly status.<br/>
If some specific buttons on the remote control do not work, then you need to check the remote controller for defects.
</p>

<div class="tip-box">
<strong class="tip-tit">Wait! Here are more tips</strong>
<p><strong>How to replace the batteries for a general/simple remote control</strong></p>

<div class="con-view txt-idt">
1. Push down the cover for the battery in the rear of the remote control to open it.
</div>

<div class="con-view txt-idt">
2. Check the positive[+] and the negative[-] poles inside the remote control. (example: 1.5V(volts), AAA type)
</div>

<div class="con-view txt-idt">
3. When replacing the batteries, make sure that both of them are new ones.
</div>

<div class="img-only">
<img alt="Push down the cover for the battery in the rear of the remote control to open it." src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=U9SyvGn6Sj8OoS0WJMQA0g&amp;portalId=P1"/><br/>
<img alt="Check the positive[+] and the negative[-] poles inside the remote control." src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=I6mKvliYU2NSwkRSkg4QkA&amp;portalId=P1"/>
</div>
</div>
<p class="help-txt">This guide was created for all models, so the images or content may be different from your product.</p></div>

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Help library

LG Monitor - I cannot change the channel using the remote controller included in the LG TV Monitor package

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