Help library: Help library: [LG OLED TV] Electric Shock Felt When Touching TV

[LG OLED TV] Electric Shock Felt When Touching TV

Troubleshooting TV Video Accessories, TVS/SOUNDBARS 08/18/2025

<h2 class="tit aria-txt" tabindex="0" role="text">Causes and Symptoms</h2>

<li class="aria-txt" tabindex="0" role="text">The antenna cable is not connected.</li>
</ul>

<li class="aria-txt" tabindex="0" role="text">Static electricity can occur when the room is dry.<br/>
This is related to the usage environment, and is not a product issue, so there is no need for concern.
</li>

<li class="aria-txt" tabindex="0" role="text">Electric shock (leakage current) can occur if the TV is not plugged
into a grounded outlet, the antenna cable is not connected, or the antenna cable line is not properly grounded.
</li>
</ul>

<h3 class="sub-tit aria-txt" tabindex="0" role="text">Is the antenna cable connected?</h3>
<p class="info-desc aria-txt" tabindex="0" role="text">Connecting the wall antenna jack and the TV antenna jack
provides a grounding effect, preventing electric shock.</p>

<div class="tip-box">
<strong class="tip-tit aria-txt" tabindex="0" role="text">Connecting the Wall Antenna Jack and the TV Antenna
Jack</strong>

<div class="con-view aria-txt" tabindex="0" role="text">Connect the coaxial cable (included with your TV) to the
wall antenna jack and the TV antenna jack.</div>

<div class="con-view aria-txt" tabindex="0" role="text">If the issue persists after connecting the antenna cable,
we recommend contacting LG customer service for diagnosis and support.</div>
</div>
<p class="help-txt aria-txt" tabindex="0" role="text">This guide was created for all models, so the images or
content may be different from your product.</p>  </div>

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[LG OLED TV] Electric Shock Felt When Touching TV

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