Help library: Help library: [LG Laptop Inoperable] I only see the arrow sign in the black background but the PC does not work

[LG Laptop Inoperable] I only see the arrow sign in the black background but the PC does not work

Troubleshooting Laptops 09/25/2025

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<div class="content-service-view">
<p class="info-desc">In Task Manager, run [Explorer.exe] to see if the screen looks normal.</p>

<h2 class="tit">Causes and Symptoms</h2>

<li>It may be due to errors during a Windows update, malware, or problems with Windows system files.</li>
</ul>

<h3 class="sub-tit">In Task Manager, run [Explorer.exe] to see if the screen looks normal.</h3>
<p class="txt-idt">1. On the keyboard, press down [Ctrl +Alt + Del] at the same time to run Task Manager.</p>

<div class="img-only">
<img alt="running the task manager by pressing the keyboard [Ctrl + Alt + Del] keys simultaneously" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=Qb12K8ujW1SX1ir7RntA&amp;portalId=P1"/>
</div>
<p class="txt-idt">2. After clicking [Task Manager] → [File] → [Run New Task], type in [explorer.exe] and click
[OK].</p>

<div class="img-only">
<img alt="explaining how to run “explorer.exe”" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=j4ChabLw98M4dhHHQHJ4FQ&amp;portalId=P1"/>
</div>
<p class="txt-idt">3. Check whether the icon appears properly on the desktop.</p>

<h2 class="sub-tit">How to restore damaged files in Windows using the Dism or Sfc command</h2>
<p class="info-desc idt">➔ In Task Manager, run [Explorer.exe] to see if the screen looks normal. If the screen
is not displayed normally, use the dism or sfc command to restore damaged Windows files.</p><p class="txt-idt">1. After clicking [Task Manager] → [File] → [Run New Task], enter [cmd] and check [Run Task Manager as an Administrator] and then click [OK].</p>

<div class="img-only">
<img alt="explaining how to run “cmd”" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=FItc4JJo5OUoCUYngAbA&amp;portalId=P1"/>
</div>
<p class="txt-idt">
2. In the command prompt window, enter the following commands and press the Enter key.<br/>
Dism /online /cleanup-image /restorehealth<br/>
※ Depending on the PC environment, it might take 5 minutes to 1 hour or more to complete the
inspection.</p><p class="txt-idt">
3. Once the inspection is finished, enter the following commands and press the Enter key.<br/>
Sfc /scannow
</p>

<div class="img-only">
<img alt="In the command prompt window, enter the following commands and press the Enter key." src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=oYHUmucs6C4yKVjtwNLBMA&amp;portalId=P1"/>
</div>
<p class="txt-idt">
4. Once the inspection is completed, click [Task Manager] → [File] → [Run New Task] and then type in
[shutdown /r /t 0] and press the OK button to restart. When the system restarts, check if boots normally.
</p><p class="help-txt">This guide was created for all models, so the images or content may be different from your
product.</p>    </div>

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[LG Laptop Inoperable] I only see the arrow sign in the black background but the PC does not work

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