In Task Manager, run [Explorer.exe] to see if the screen looks normal.
Causes and Symptoms
- It may be due to errors during a Windows update, malware, or problems with Windows system files.
Try this
In Task Manager, run [Explorer.exe] to see if the screen looks normal.
1. On the keyboard, press down [Ctrl +Alt + Del] at the same time to run Task Manager.
2. After clicking [Task Manager] → [File] → [Run New Task], type in [explorer.exe] and click [OK].
3. Check whether the icon appears properly on the desktop.
How to restore damaged files in Windows using the Dism or Sfc command
➔ In Task Manager, run [Explorer.exe] to see if the screen looks normal. If the screen is not displayed normally, use the dism or sfc command to restore damaged Windows files.
1. After clicking [Task Manager] → [File] → [Run New Task], enter [cmd] and check [Run Task Manager as an Administrator] and then click [OK].
2. In the command prompt window, enter the following commands and press the Enter key.
Dism /online /cleanup-image /restorehealth
※ Depending on the PC environment, it might take 5 minutes to 1 hour or more to complete the
inspection.
3. Once the inspection is finished, enter the following commands and press the Enter key.
Sfc /scannow
4. Once the inspection is completed, click [Task Manager] → [File] → [Run New Task] and then type in [shutdown /r /t 0] and press the OK button to restart. When the system restarts, check if boots normally.
This guide was created for all models, so the images or content may be different from your product.
