Help library: Help library: [LG Laptop]Wired Keyboard and Mouse Not Working

[LG Laptop]Wired Keyboard and Mouse Not Working

Troubleshooting Laptops 08/14/2025

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        <p class="info-desc">
            If you're having trouble with your wired keyboard and mouse, try testing them on another computer.<br/>
            If the problem persists, consider replacing the keyboard or mouse.<br/>
            If there's no problem, it could be an issue with the Windows OS.<br/>
            In this case, try connecting to a different USB port or restarting your PC.<br/>
            You should also check for any damage to the USB port.
        </p>
<h2 class="tit">Causes and Symptoms</h2>

<ul class="cause-list">
            
<li>Issues with the wired keyboard/mouse.</li>
            
<li>Problems with the PC's USB port.</li>
</ul>
        
<h2 class="tit">Try this</h2>
        <p>If it's a temporary error with Windows or the system, restarting Windows may solve the problem.</p>        
<h3 class="sub-tit">Check the wired keyboard/mouse</h3>
        <p>
            Connect the wired keyboard/mouse to a different USB port and check its operation.<br/>
            If it still doesn't work, it could be a problem with the wired keyboard/mouse or the PC's USB port.<br/>
            Try connecting the wired keyboard/mouse to another PC and check its operation.<br/>
            If it still doesn't work, the wired keyboard/mouse may be faulty and need to be replaced.
        </p>        
<div class="img-only">
<img alt="Connect the wired keyboard/mouse to a different USB port and check its operation." src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=wUPQ3ZNLSNM2nduOJmC0lg&amp;portalId=P1"/>
</div>
        <p>If only the number keys on the right side of the keyboard are not working, press the NumLock key on the keyboard once.</p>        
<div class="img-only">
<img alt="If only the number keys on the right side of the keyboard are not working, press the NumLock key on the keyboard once." src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=iD28I1wGISbNqboIISXew&amp;portalId=P1"/>
</div>
        
<h3 class="sub-tit">Check the USB port</h3>
        <p>
            Check the PC's USB port for foreign objects or damage.<br/>
            Connect the wired keyboard/mouse to the USB port and slowly move the USB port area up and down to check the contact status.
        </p>        <p class="txt-idt">※ If there is significant play in the PC's USB port, service inspection is required.</p>        
<div class="img-only">
<img alt="Connect the wired keyboard/mouse to the USB port and slowly move the USB port area up and down to check the contact status." src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=dj4hjlCwEchAVPkrLvcpw&amp;portalId=P1"/>
</div>
        <p class="help-txt">This guide was created for all models, so the images or content may be different from your product.</p>    </div>

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[LG Laptop]Wired Keyboard and Mouse Not Working

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