If the Bluetooth icon disappears from your PC or your Bluetooth device does not connect, Bluetooth might be turned off in Windows, or a required driver might be missing.
Check your settings and reinstall the driver to restore your Bluetooth connection.
Why Is Bluetooth Not Connecting or Missing?
- Bluetooth is turned off in Windows Settings, or a Windows service that supports Bluetooth in the background has stopped.
- A temporary error is causing Device Manager to show your Bluetooth adapter as an Unknown device.
- The Bluetooth driver is not installed yet because you upgraded to Windows 11 or your laptop came without Windows.
How to Fix Bluetooth and Install the Driver
Step 1. Check the Device and Turn On Bluetooth
- 1. Make sure the device you want to connect is in pairing mode.
- 2. Press the Windows logo key + I to open Settings.
- 3. Select Bluetooth & devices. Make sure the Bluetooth switch at the top is set to On.
Step 2. Start the Bluetooth Services
- 1. If Bluetooth is on but your device still does not connect, a Windows service that supports Bluetooth might be stopped. Type Services in the search box on the taskbar, and then open the app.
- 2. Find the Bluetooth services in the list, such as Bluetooth User Support Service, Bluetooth Audio Gateway Service, and Bluetooth Support Service.
- 3. Double-click each service. In the Properties window, set Startup type to Automatic. If Service status shows Stopped, select Start.
Step 3. Run the Windows Troubleshooter
- 1. Windows can find and fix some Bluetooth problems automatically. Press the Windows logo key + I to open Settings.
- 2. Select System, and then select Troubleshoot.
- 3. Select Other troubleshooters.
- 4. Find Bluetooth in the list, and then select Run.
- 5. Follow the on-screen instructions. When the troubleshooter finishes, check whether Bluetooth works.
Step 4. Update the Driver in Device Manager
- 1. Right-click the Start button in the lower-left corner of the screen, and then select Device Manager.
- 2. Select the arrow next to Bluetooth to expand the list.
- 3. Right-click any item with a yellow exclamation mark or an error.
- 4. Select Update driver, and then select Search automatically for drivers.
- 5. Select Search for updated drivers on Windows Update, and then install any available driver.
- 6. Restart your PC.
Step 5. Uninstall the Driver in Device Manager
- 1. In Device Manager, select the arrow next to Bluetooth to expand the list.
- 2. Right-click any item with a yellow exclamation mark or an error.
- 3. Select Uninstall device. Select the Attempt to remove the driver for this device check box, and then select Uninstall again.
- 4. Restart your PC. If your PC is connected to the internet and detects the device, Windows reinstalls the driver automatically.
Step 6. Install the Driver with the LG Update App
- If the issue continues after you restart your PC or the driver is missing, use the LG update app for your laptop to install it.
- LG Update & Renew or LG Update & Recovery: Search for LG Update, and then open the app. Select Update. Select the Bluetooth driver or select all drivers, and then select Install.
- LG Update Center: Search for LG Update Center, and then open the app. Select All List. Select the Bluetooth driver or select all drivers, and then select Install.
- LG DnA Center Plus: Search for LG DnA Center Plus, and then open the app. Select Install.
Step 7. Still Need Help?
If the issue continues, request a repair service.
Frequently Asked Questions
- Q. Where Can I Download Only the Bluetooth Driver for My PC?
- A. Individual driver downloads are not available. To prevent system conflicts and install the most compatible version, LG laptops use an LG update app to install all drivers.
- Q. Why Does My PC Not Detect Bluetooth Devices After a Windows Update?
- A. Restart your PC. Then go to Windows Update and install any remaining updates. If the issue continues, your laptop needs service.
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This guide is based on standard models. The settings menu may vary by model.
