Help library: Help library: [LG Air Conditioner Leakage] [Checkpoints] There is water leaking from the air conditioner

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<div class="content-service-view">
        <p class="info-desc">
&lt;ul style="list-style-type: disc;"&gt;
<li>If water leaks from the air conditioner, check the following items.</li>&lt;/ul&gt;</p>        
<h2 class="tit">Try this</h2>
        
<h3 class="sub-tit">Clean the ultra fine filter.</h3>
        <p>
            If air intake filter is clogged with dusts, then small water bubbles can pop out together with the
            discharged cold winds, and there can be water bubbles or dews formed near the water supply outlet where the
            cold wind comes out.<br>
            Before cleaning the inside of the air conditioner, turn off the power and unplug the power cord.<br>
            The wall mounted type air conditioner requires a different method of separating the fine filter depending on
            the type of front panel assembly.
        </p><br>
        <p class="info-desc idt">➔ Front of the panel [Front side of the filter]</p>        <p class="txt-idt">
            1. After lifting up the front panel, remove the ultra fine filter.</p>        <p class="txt-idt">
            2. Use a cleaning machine or a soft brush to and clean it. If it is severely contaminated, wash it with
            water using neutral detergent.</p>        <p class="txt-idt">
            3. Avoid the direct sunlight and make sure to dry it in the shade with good air ventilation until it has no
            moisture in it and then assemble it again.
        </p>        
<div class="tip-box">
            <strong class="tip-tit">Note</strong>
            
<div class="con-view">
                Additional functional filters such as odor removal filters, TVF and so on can be applicable depending on
                the model.<br>
                Depending on the characteristics of the applicable filter, it cannot be washed with water but requires
                periodic replacement.
            </div>
        </div>
        
<div class="img-only">
            <img alt="Open Type A front panel / remove filter" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=aUTvLMTZlaSvCzJqxpB1A&amp;portalId=P1">
        </div>
        <p class="info-desc idt">➔ Top of the filter [Top side of the filter]: Filter at the top suction pipe</p>        <p class="txt-idt">
            1. After lifting up the top filter, remove the ultra fine filter.</p>        <p class="txt-idt">
            2. Use a cleaning machine or a soft brush to and clean it. Only the ultra fine filters can be washed with
            applied water.
            If it is severely contaminated, wash it with water using neutral detergent.
        </p>        <p class="txt-idt">
            3. Avoid the direct sunlight and make sure to dry it in the shade with good air ventilation until it has no
            moisture in it and then assemble it again.
        </p>        
<div class="tip-box">
            <strong class="tip-tit">Note</strong>
            
<div class="con-view">
                Non removable type filter[ultra fine plus filter] consisting of ultra fine filter and dust collection
                filter cannot be washed with water and they require periodic replacements.
                Dust collection filter [Ultra fine plus filter] can be available depending on the model.
            </div>
        </div>
        
<div class="img-only">
            <img alt="B type top plate removal / filter removal" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=3QO2R0DVz0GXGch7V6ARPg&amp;portalId=P1">
        </div>
        
<h3 class="sub-tit">Check if the drain pump is installed.</h3>
        <p>
            If water is drained using a drain pump, then check the power supply condition and defects of the drain
            pump.<br>
        </p>        
<div class="img-only">
            <img alt="Example with drain pump installed" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=CJD79K11lG4icOvWX6sUDQ&amp;portalId=P1">
        </div>
        
<h3 class="sub-tit">Check if the drain hose is installed downwards.</h3>
        <p>
            If it is not installed downwards or if it is bent, drainage may not be smooth and water may flow back into
            the product.<br>
            Adjust the drain hose so that it is in a straight line downwards without any bents.
        </p>        
<div class="img-only">
            <img alt="The drain hose is hanging." src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=cYTMpdK2bAXZeZyJTY4fWg&amp;portalId=P1">
        </div>
        
<h3 class="sub-tit">Check if the end of the drain hose is connected to the water tank or is submerged in the
            water tank.</h3>
        <p>
            If the tip of the drain hose is submerged, water will flow backward, thus in water of the product.<br>
            Empty the water tank frequently to prevent the end of the drain hose from being submerged in water.
        </p>        
<div class="img-only">
            <img alt="When the end of the drain hose is submerged in the water tank X / When the end of the drain hose is not submerged in the water tank" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=EtCH6MIzAnrDP7KUOuPPg&amp;portalId=P1">
        </div>
        
<h3 class="sub-tit">Check if the cooling operation is taking place while the window is opened on a wet day or
            while cooking food indoors.</h3>
        <p>
            In case that the temperature difference between the indoor air and the wind from the air conditioner is big,
            or the humidity level is high, or when you cook foods indoors, [Indoor Air Temperature Up], there is a huge
            difference between the hot indoor air and the cold wind from the air conditioner, dews can be formed near
            the water supply outlet of the product or white steam can come out of it.
        </p>        
<div class="img-only">
            <img alt="The hot air in the room meets the cold air from the air conditioner, creating white smoke and fog." src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=XqsWwox1aY9cmVGQP2sg&amp;portalId=P1">
        </div>
        
<h3 class="sub-tit">If water flows even though the air conditioner is turned off and/or not in use</h3>
        <p>
            Condensed water generated while the air conditioner was running may not have been drained properly and may
            leak out of the product.<br>
            Check if the drain hose is properly connected.
        </p>        <p class="txt-idt">
            1. Did a water leak occur after the product was first installed or relocated?<br>
            It is necessary to check if the drain hose was connected properly during installation.<br>
            Installation technician is recommended to check the installation one more time including drain hose and
            drain gradient and so on.
        </p>        <p class="txt-idt">
            2. Did water leak occur while using the product, not after the product was first installed or relocated?<br>
            For accurate checking, it is recommended to have it checked by a service technician through an accurate
            diagnosis.
        </p>        <p class="help-txt">This guide was created for all models, so the images or content may be different from your
            product.</p>    </div>

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[LG Air Conditioner Leakage] [Checkpoints] There is water leaking from the air conditioner

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