The CH10, CH67, E6, or EF error code indicates a problem with your air
conditioner's indoor or outdoor fan motor.
Check the exposed fan for any visible debris, such as snow or leaves,
and carefully remove it.
After clearing any debris, reset your air
conditioner by turning off the power and turning it back on.
If
the error code persists, contact LG Customer Support for assistance.
Warning
- Do not disassemble the air conditioner or replace internal parts yourself. Doing so may cause fire, electric shock, serious injury, or death.
- If the error code persists, stop using the air conditioner and contact LG Support.
Why Does the Error Code Appear?
The air conditioner displays an error code when its self-diagnostic
system detects a problem.
This typically occurs if debris, such as snow or leaves, is blocking the
fan, or if there is a malfunction with the fan motor, wiring, or control
board.
Note that your air conditioner may stop operating if these components do
not work properly.
How to Troubleshoot the Error Code
Step 1. Check for Debris Around the Fan
Check the fan for any visible debris, such as snow or leaves.
If the debris is accessible, put on protective gloves and carefully
remove it.
Step 2. Reset the Power
- 1. Unplug your air conditioner. If you cannot access the power plug, turn off the circuit breaker.
- 2. Wait about five minutes.
- 3. Plug your air conditioner back in or turn on the circuit breaker.
- 4. Check if the error code has cleared.
Step 3. Still Need Help?
If the issue persists after following the steps above, you can get
further support through LG Chatbot on our website or by requesting a
technician visit.
Note: A service fee may apply if your product is out of warranty.
Frequently Asked Questions (FAQ)
- Q. Can I Continue Using the Air Conditioner if the Error Code Disappears After Restarting?
-
A. This usually happens
due to a temporary power or communication issue.
You can continue using your air conditioner if it operates normally. If the error code persists, stop using your air conditioner and contact LG Support for service.
A repeated error may indicate an internal circuit or wiring problem.
This guide is based on standard models. The settings menu may vary by model.
