[LG Air Conditioner ThinQ] When using 2in1 air conditioner from LG ThinQ, the wall mounted air conditioner does not work.

When using LG ThinQ, do both of stand and wall mounted types experience failed air conditioner connections?

Causes and Symptoms

• It might be a temporary error or update error.

Try this

1Some of wall mounted air conditioners do not support a connection with ThinQ.

➔ Check if the Wi-Fi function is available before purchasing the product.

2Reset the product and the internet router.

➔ Remove and reinsert the power cords for the wall mounted air conditioner and the internet router.
If the wall mounted type does not have an air conditioner power cord, then remove and reinsert the power cord connected to the stand type air conditioner or outdoor unit.

3Reconnect the wall mounted air conditioner to Wi-Fi.

➔ To connect it, press the buttons on the left and the right to the Temp Down button on the remote controller at the same time for more than 3 seconds.

(Some models require that you press the power button, the Wi-Fi button or the mode button for more than 3 seconds to connect.)

Then, the product display window displays Wi-Fi.
After that, set it according to the guidelines given from the LG ThinQ app.

4Try to register with other mobile phone.

➔ If the registration is successfully done with other mobile phone, then it is not the problem with the product.

5If the error persists, then use hot spot(tethering) for a connection

➔ After disconnecting the router (wi-fi) connection, prepare two mobile phones and enable the hotspot (tethering) of one phone and complete product registration.

If registration is made in the hotspot (tethering) environment, the issue can be seen as caused by the router.

This guide was created for all models, so the images or content may be different from your product.