Find helpful information about your LG Product through our Help Library. Find helpful information about your LG Product through our Help Library.

Help library

Find helpful information about your LG product

LG Air Conditioner - I have purchased a new product and it smells when I use the product.

Troubleshooting

■ Title

I have purchased a new product and it smells when I use the product.


■ Problem

- odor


■ Symptom

Smell from the newly purchased product


■ Possible Cause

Just like new furniture and new cars have a particular new-product smell, the air conditioners can have the similar odor when it has been newly purchased.

  More than 90% of the components used in the air conditioner is made of plastic, and the appliance is wrapped in plastic cover for protection once its produced.

  Therefore the smell of the product and component is trapped inside the product box, until its opened for use.

   [ Smell from the newly purchased products in our daily life ]

                                                         


■ Solution or Settings

1) Once the appliance is in constant use,  the odor will disappear as the condensate water produced will wash off the odor particles  from the cooling unit and get

   drained out of the appliance.


2) If wish to remove the odor faster,  open every window and run the appliance in air purification or fan mode with high wind speed for 20~30 minutes.

    Repeat the process for 2~3 times to remove the odor quickly.



■ Summary

Just like new furniture and new cars have a particular new-product smell, the air conditioners can have the similar odor when it has been newly purchased.

  More than 90% of the components used in the air conditioner is made of plastic, and the appliance is wrapped in plastic cover for protection once its produced.

  Therefore the smell of the product and component is trapped inside the product box, until its opened for use.

  The trapped plastic smell can blow in the wind when the air conditioner is running.

 

- The End -

*Required question