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    Troubleshooting
    How To Find My LG Model and Serial Number
    At a Glance-----------LG makes it easy to find your product's serial number and model number. Forassistance in locating your product's information choose your LG product fromthe categories below.Select Your ProductThis guide was created for...
  • Document Contents
    Troubleshooting
    [LG Sound Suite] What Is Dolby Atmos FlexConnect?
    LG Sound Suite lets you connect your LG TV or soundbar to wireless speakersusing Dolby Atmos FlexConnect, without complicated cables.Built-in microphones automatically detect each speaker's position and fine-tunethe audio for your space, de...
  • Document Contents
    Troubleshooting
    [LG PC] Windows Secure Boot Certificate Update & Troubleshooting Guide
    As the Secure Boot certificate is set to expire in June 2026, Microsoft isdistributing a new certificate.On most LG PCs, the Secure Boot certificate update completes automatically viaWindows Update, so no further action is required.However,...
  • Document Contents
    Troubleshooting
    [LG Wireless Speaker] Why is my USB drive not recognized?
    The speaker supports USB drives formatted as FAT16 or FAT32 only.If your USB isn’t recognized, check the format and file extensions.If everything looks correct, connect the USB drive to another device to makesure it’s working.Note that some...
  • Document Contents
    Troubleshooting
    [LG Laptop] Fn Keys Not Working (Hotkeys)
    If the Fn keys (hotkeys) on your LG laptop are not working, or if you cannotadjust the screen brightness or volume, it is likely because the [Fn Key Lock]is enabled in the settings app, or the essential LG On Screen Display3 (OSD3)driver is...
  • Document Contents
    Repair
    [LG Laptop] How to inspect virus/malware/ransomware
    If infected with a virus, booting errors or slow down can occur, thus you canuse the vaccine in this case to treat and prevent them.Causes and Symptoms-------------------If one of the following symptoms is found consistently or suddenly, th...
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