● You can check the carton box of the product to ensure there is no damage or scratch without open it.
● If you find any damage or scratch in the carton box, you have the right to return the product back and don’t receive it.
● You can contact our hotline: 19960 or What’s App no. 01229307777 to complain the damage in the carton box.
● Based on your complain, LG will do the needful to deliver a new product free of damage.
● If the carton box is good and you worry about your product, you can contact our hotline: 19960 or What’s App no. 01229307777 to request an installation order.
● Based on your request, we will send a technician to install it, he will open the carton box and check the device and will operate the device to ensure there is no damage or scratch or defect.
● If your installation order is within 3 days after the delivery, and If the installation technician found carton box is clear free of damage or dents but product is damaged, you have the right to claim a return it back and we will refund invoice amount.