Product support

Track my order

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Q.
How to sign-up as LG membership?
A.
  • Click on create account, by completing few basic information and  verification code will be sent to you via your email address, for verification purpose. 

    After finish steps you become LG member.

     

Q.
What are the benefits of joining as LG member?
A.
  • 1. 5% Welcome coupon for first order

    2. 2% discount on all products as LG member price

    3. Free delivery and installation for all purchases on LG.com

    4. Recieve email about offers and latest promotions for LG products and events

Q.
Do I have to create an account to purchase via LG.com?
A.
  • No, you can make a purchase as a guest without creating a LG.com account.

     

    It is important that you provide a valid email address, as you will be asked to provide email during the purchase process. You will recieve important details about your purchase via this email address - for instance your order confirmation, order progress status and order tracking information and to recieve invoice.

    We would highly recommend you to create an account and join us as a LG Member, as we have a range of amazing member-only benefits on LG.com (such as 5% Welcome Coupon,  2% discount LG member price)

Q.
How do I order a product?
A.
  • Shopping through the LG Online Store is easy and secure. Just follow these few steps to place an order.

     

    ● Select an item you want to buy and click on the red "Add to cart" button.

     

    ● You can now either continue shopping by clicking on the grey "back" button or complete the purchase by clicking on the red "view cart" button.

     

    ● If you are already logged in, you can proceed with your order immediately. Not logged in? Then you can log in to your LG Online Store account or create a new account or order as a guest.

     

    ● Click on "continue" then fill your data bill name and valid phone or mobile No. and the address (within Egypt) to which your order should be shipped.

     

    ● Now select the payment method. The following payment methods are offered: Visa & VALU installment if you have VALU account

     

    ● After completion, you will receive an E-mail with the order confirmation.

Q.
Can I place an order by phone?
A.
  • ● Unfortunately, it is currently not possible to place an order by telephone.

Q.
How will I know that the order is successfully processed?
A.
  • ● You will received E-mail after placing the order to confirm the order.

Q.
Can I place my order online and then pick up my item(s) in-store?
A.
  • ● We do not currently offer this service. All purchases are made directly from LG Online Brand Shop and are shipped to the delivery address via our logistics partners.

Q.
How can I check the status of my order?
A.
  • ● You can check your order status from LG.com go to “Track My Orders" under lg.com/or in your My LG account then my orders.

     

    ● Delivery Partner will contact you to arrange your suitable delivery time once they received your product from LG.

Q.
How can I pay in the LG Online Brand Store?
A.
  • Shopping through the LG Online Store is easy and secure. Just follow these few steps to place an order.

     

    ● Select an item you want to buy and click on the red "Add to cart" button.

     

    ● You can now either continue shopping by clicking on the grey "back" button or complete the purchase by clicking on the red "view cart" button.

     

    ● If you are already logged in, you can proceed with your order immediately. Not logged in? Then you can log in to your LG Online Store account or create a new account or order as a guest.

     

    ● Click on "continue" then fill your data bill name and valid phone or mobile No. and the address (within Egypt) to which your order should be shipped.

     

    ● Now select the payment method. The following payment methods are offered: Visa & VALU installment if you have VALU account

     

    ● After completion, you will receive an E-mail with the order confirmation.

Q.
Can I change the payment methods of an order?
A.
  • ● Unfortunately, it is currently not possible to place an order by telephone.

Q.
What happens if my payment fails?
A.
  • ● You will received E-mail after placing the order to confirm the order.

Q.
What do I do if my payment was taken more than once?
A.
  • ● We do not currently offer this service. All purchases are made directly from LG Online Brand Shop and are shipped to the delivery address via our logistics partners.

Q.
What are the shipping costs?
A.
  • Every orders is free of charge no delivery fees added to any order.

Q.
Can I have my order delivered to another country?
A.
  • ● We only deliver within Egypt . Unfortunately, it is not possible to deliver to an address outside Egypt.

Q.
How can I change the delivery address?
A.
  • ● You can change your address details can be changed if you select some thing wrong or you want to add more details You can request this through our Customer services.

     

    ● Incase you want to change the city to another after placing an order delivery will be rescheduled.

Q.
What is the delivery time?
A.
  • ● Estimated delivery time from 3 ~ 5 working days ( not including weekends & holidays )

Q.
What happens if my order is automatically cancelled?
A.
  • Click on create account, by completing few basic information and  verification code will be sent to you via your email address, for verification purpose. 

    After finish steps you become LG member.

     

Q.
What happens if I have only received part of my order?
A.
  • 1. 5% Welcome coupon for first order

    2. 2% discount on all products as LG member price

    3. Free delivery and installation for all purchases on LG.com

    4. Recieve email about offers and latest promotions for LG products and events

Q.
What should I do if my goods are damaged upon delivery?
A.
  • No, you can make a purchase as a guest without creating a LG.com account.

     

    It is important that you provide a valid email address, as you will be asked to provide email during the purchase process. You will recieve important details about your purchase via this email address - for instance your order confirmation, order progress status and order tracking information and to recieve invoice.

    We would highly recommend you to create an account and join us as a LG Member, as we have a range of amazing member-only benefits on LG.com (such as 5% Welcome Coupon,  2% discount LG member price)

Q.
How can I change or cancel or Return my order?
A.
  • LG Premium Care can only be purchased within 30 days of the date of purchase. If you have already registered your product on lg.com,
    you can select it directly in "LG Premium Care" page, according to type and cost.

Q.
What is the return policy?
A.
  • LG Premium Care has been taken over and is being managed by LGEIL

     

    1) If you have purchased both the product and LG Premium Care in one order, you will receive the approval notification after delivery of the product.

    2) If you have purchased the plan individually for an LG product already in your possession, you will receive confirmation of approval at the registered e-mail address after approximately 7-10 working days from receipt of the payment.
    We also recommend that you check the e-mail box in the SPAM or NOT-DEFIRED POST category.
    In the event of an order not accepted by LGEIL, the amount paid shall be reimbursed in the same way as was selected at the time of purchase.

Additional support

Pay with Installments
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