Request a repair

Microwave warranty period is 1 year

During the warranty period , the company or the authorized service centers will repair or replace any part of the product that proves from the inspection that it contains a defect in manufacturing and it is free during the warranty period

Small products are not eligible for a free in-home service

You can visit the nearest service center through the below link

https://bit.ly/3ndIgQS

Or you can request in-home service and the visit fees will be 300 EGP
In case of out of warranty repair

• If no defect found , visit fees will be 300 EGP 
• If defect found cost will include [labor fees 489 EGP + Spare parts fees]

For more information about the warranty certificate please click [here]

Gas Cooker warranty period is 5 years

During the warranty period , the company or the authorized service centers will repair or replace any part of the product that proves from the inspection that it contains a defect in manufacturing and it is free during the warranty period

If no defect found , visit fees will be 300 EGP [Even product in warranty]

In case of out of warranty repair

• If no defect found , visit fees will be 300 EGP 
• If defect found cost will include [labor fees 571 EGP + Spare parts fees]

For more information about the warranty certificate please click [here]

TV warranty period is 2 years

During the warranty period , the company or the authorized service centers will repair or replace any part of the product that proves from the inspection that it contains a defect in manufacturing and it is free during the warranty period

If no defect found , visit fees will be 300 EGP [Even product in warranty]

In case of out of warranty repair

• If no defect found , visit fees will be 300 EGP 
• If defect found cost will be:

            - less than 55 inches TVs   :[labor fees 534 EGP + Spare parts fees]

            - 55 inches TVs and above :[labor fees 963 EGP + Spare parts fees]

For more information about the warranty certificate please click [here]

Refrigerator warranty period is 5 years

Note : There are 10 years warranty for the inverter compressor

During the warranty period , the company or the authorized service centers will repair or replace any part of the product that proves from the inspection that it contains a defect in manufacturing and it is free during the warranty period

If no defect found , visit fees will be 300 EGP [Even product in warranty]

In case of out of warranty repair

• If no defect found , visit fees will be 300 EGP
• If defect found cost will include [labor fees 800 EGP + Spare parts fees + Gas charge cost if needed]
  

For more information about the warranty certificate please click [here]

Home Theatre warranty period is 2 years

During the warranty period , the company or the authorized service centers will repair or replace any part of the product that proves from the inspection that it contains a defect in manufacturing and it is free during the warranty period

If no defect found , visit fees will be 300 EGP [Even product in warranty]

In case of out of warranty repair

• If no defect found , visit fees will be 300 EGP
• If defect found cost will include [labor fees 489 EGP + Spare parts fees]
  

For more information about the warranty certificate please click [here]

Vacuum Cleaner warranty period is 1 year

During the warranty period , the company or the authorized service centers will repair or replace any part of the product that proves from the inspection that it contains a defect in manufacturing and it is free during the warranty period

Small products are not eligible for a free in-home service

You can visit the nearest service center through the below link

https://bit.ly/3ndIgQS

Or you can request in-home service and the visit fees will be 300 EGP
In case of out of warranty repair

• If no defect found , visit fees will be 300 EGP
• If defect found cost will include [labor fees 489 EGP + Spare parts fees]
  

For more information about the warranty certificate please click [here]

Washing Machine and dryer warranty period is 5 years

Note : There are 10 years warranty for the direct drive motor

During the warranty period , the company or the authorized service centers will repair or replace any part of the product that proves from the inspection that it contains a defect in manufacturing and it is free during the warranty period

If no defect found , visit fees will be 300 EGP [Even product in warranty]

In case of out of warranty repair

• If no defect found , visit fees will be 300 EGP
• If defect found cost will include [labor fees from 1162 EGP to 1445 EGP + Spare parts fees]

For more information about the warranty certificate please click [here]

Air Conditioner warranty period is 5 years

During the warranty period , the company or the authorized service centers will repair or replace any part of the product that proves from the inspection that it contains a defect in manufacturing and it is free during the warranty period

If no defect found , visit fees will be 300 EGP [Even product in warranty]

In case of out of warranty repair

• If no defect found , visit fees will be 300 EGP
• If defect found cost will include [labor fees 915 EGP + Spare parts fees+ Gas charge cost if needed]

For more information about the warranty certificate please click [here]

Washing Machine, dryer and dish washers warranty period is 5 years

Note : There are 10 years warranty for the direct drive motor

During the warranty period , the company or the authorized service centers will repair or replace any part of the product that proves from the inspection that it contains a defect in manufacturing and it is free during the warranty period

If no defect found , visit fees will be 300 EGP [Even product in warranty]

In case of out of warranty repair

• If no defect found , visit fees will be 300 EGP
• If defect found cost will include [labor fees from 674 EGP to 1445 EGP + Spare parts fees]

For more information about the warranty certificate please click [here]

Washing Machine, dryer and dish washers warranty period is 5 years

Note : There are 10 years warranty for the direct drive motor

During the warranty period , the company or the authorized service centers will repair or replace any part of the product that proves from the inspection that it contains a defect in manufacturing and it is free during the warranty period

If no defect found , visit fees will be 300 EGP [Even product in warranty]

In case of out of warranty repair

• If no defect found , visit fees will be 300 EGP
• If defect found cost will include [labor fees from 674 EGP to 1445 EGP + Spare parts fees]

For more information about the warranty certificate please click [here]