Estimated standard for warranty period
LG Electronics Egypt accomplishes the product warranty according to the
consumer injury compensation rule.
Estimated standard for the product
Product warranty means that LG Electronics Egypt makes a promise for the free
repair warranty with the customer in case of the faulty of quality,
performance and function in using the product in normal condition and
environment.
The product warranty period is estimated based on the
purchase date according to the official purchase invoice date.
If the
customer doesn’t have the official purchase invoice, warranty period
starting date will be calculated by adding 3 months to the manufacturing
date shown by serial number.
The following applies that the warranty period will be Out
of Warranty.
- In case that the domestic washing machine is used for the commercial
purpose.
- Washing Machine & Dryer : Sauna, Public bath house,
laundry
- Refrigerator, Rice pot, Microwave Oven: Restaurant,
Convenience store
- In case that the product is used in abnormal environment like
installing it in the ship and so on.
- In case that VCR product is used in video shop, cable distributer
and video room for the commercial purpose.
When the customer purchases the used item, imitation or
purchased from an unauthorized dealer the warranty period is not applied and
it’s impossible to repair. LG Electronics Egypt is not responsible for the
compensation for the loss.
In case of the product that is provided via the special
contract, the warranty will be accomplished based on the contract, specially
B2B products such as Hotel TV, Signage and Central Air Conditioner.
Warranty period according to the product:
Warranty period according to the product
Ser |
Product |
Warranty Period |
1 |
AV |
One Year |
2 |
Home Theater |
One Year |
3 |
DVD Player |
One Year |
4 |
Vacuum Cleaner |
One Year |
|
(Dust Press Motor) |
Ten Years |
5 |
Portable Printer |
One Year |
6 |
Projector |
One Year |
7 |
Microwave Oven |
One Year |
|
(Inverter Magnetron) |
Ten Years |
8 |
Air Purifier |
One Year |
|
(Smart Inverter Fan Motor) |
Ten Years |
9 |
LCD, LED, OLED TV |
Two Years |
10 |
Monitor |
Three Years |
11 |
Residential Air Conditioner |
Five Years |
|
(Normal Compressor) |
Five Years |
|
(Inverter Compressor) |
Ten Years |
12 |
CCD Air Condition |
Two Years |
|
(Inverter Compressor) |
Five Years |
13 |
Floor Standing Air Condition |
Two Years |
|
(Inverter Compressor) |
Five Years |
14 |
Dryer |
Five Years |
15 |
Gas Cooker |
Five Years |
16 |
Washing Machine |
Five Years |
|
(Direct Drive Motor) |
Ten Years |
17 |
Refrigerator |
Five Years |
|
(Inverter Compressor) |
Ten Years |
18 |
Dish Washer |
Five Years |
|
(Direct Drive Motor) |
Ten Years |
19 |
Mini Bar Refrigerator |
Five Years |
20 |
Cloths Styler |
One Year |
|
(Inverter Compressor) |
Ten Years |
Shelf Life Time
Ser |
Product |
Shelf Life Time |
1 |
Audio and Video reception systems |
2 years |
2 |
Home Theater Systems / Hi-Fi |
2 years |
3 |
CD Player |
2 years |
4 |
Vacuum Cleaners |
2 years |
5 |
Portable Photo Printer |
2 years |
6 |
Projectors |
2 years |
7 |
Microwaves |
2 years |
8 |
Air Purifiers |
5 years |
9 |
LED & OLED TVs |
7 years |
10 |
Home Air Conditioners (Split) (Normal Model) |
7 years |
11 |
Home Air Conditioners (Split) (nverter Model) |
7 years |
12 |
Split Air Conditioner (Ducted) |
7 years |
13 |
Air Conditioner (Floor Standing) |
7 years |
14 |
Dryers |
7 years |
15 |
Cookers |
6 years |
16 |
Automatic Washing Machines |
7 years |
17 |
Refrigerators |
7 years |
18 |
Dishwashers |
7 years |
19 |
Minibar Refrigerators |
6 years |
20 |
Styler |
2 years |
LG is obligated to provide all spare parts for these devices during the
Shelf Life time
Parts warranty period
Parts warranty period means the quality guaranteed for the parts which the
products are consisted of.
General parts warranty period – Basically, its
a rule to be the same as the product warranty period.
The warranty period
of accessories, which are not parts, is described in warranty card for each
product.
If the parts are core item, the warranty will be applied based
on the special criteria.
International warranty period
In case the customer purchased a product from outside Egypt and have an
International
Warranty Card, LG Electronics Egypt provides repair service
for products in warranty according to the warranty period of the purchased
country. If the customer provided the international warranty card and
purchase invoice from the Country purchased, the repair time will be
according to imported parts arrival in Egypt.
In case that the imported part is not available, LG
Electronics Egypt will find a way to solve the problem instead of replacing
or refunding for the defected product.