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[LG TV Internet Connection] I keep failing to connect to the Internet

Troubleshooting

Are you failing to connect your TV to the Internet?

If the TV is unable to connect to the Internet, there may be issues with the network connection or the Internet router.
First, examine the cable connections between the TV and the Internet router.
If the problem persists, check the network connection status by stage in the TV settings menu.

Try this

Is your TV connected to the network?

Select [Connection] in the TV Settings menu and verify if the network connection status is displayed as [Connected to the Internet].

➔ Verifying the TV’s network connection

1. Turn on the TV and press the [Settings] button on your TV remote.
Select [Network] in [Quick Settings].

Select network in the setting menu of the remote control

2. Select [General] and verify if the [Wired Network Connection] or [Wireless Network Connection] is displayed as [Connected to the Internet].
If it is [Not Connected], establish the network connection again.

Wired or wireless network connection status in the general menu

➔ Checking the network status by stage

If your network is [Connected to the Internet], but you are still unable to access the Internet

1. Select the connected network method, and a screen will appear where you can check the network connection status by stage.

Select wired network from the general menu and check the network connection status

2. The icons on the screen correspond to [TV], [Gateway], [DNS], and [Internet] (from left to right).
If all stages have no issues, all the icons are connected via a green line.
Check if there is any [X] mark between stage icons on the Network Connection Status screen.

Wired network connection status screen icon appearance

3. If there is an [X] mark between [TV] and [Gateway], then check the cable connection between your TV and router.
If there are no issues, restart the cable modem and then router in the specified order, and initialize them.
After the initialization, turn off your TV, turn it back on, and connect it to the network again.

tv internet sharer cable connection status display

4. If there is no problem with your [TV], but you see an [X] mark between [Gateway] and [DNS] or [Internet], unplug your router and then cable modem, wait for 10 seconds or more, and then plug them again.
Press the [Reset] button on your router and cable modem to initialize them.
If the problem persists, contact your Internet service provider.

Unplug your router and cable modem, wait at least 10 seconds, then plug them back in.

This guide was created for all models, so the images or content may be different from your product.

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