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Rated 2 out of
Great cooktop, if the knobs don't break.Cooktop cooks well. The issue is with the plastic knobs that continually break after a mere few months of use. The knobs are made of cheap plastic, and cannot hold up to the torque required to press/turn/ignite the burners.
Date published: 2022-03-09
Rated 5 out of
Great featuresBought this in May of 21. So glad I did! Good price for all the features.
Date published: 2022-03-05
Rated 5 out of
Excellent cooktopLove this cooktop. Easy to clean. The superboil is a great feature. Nice to have 5 burners instead of 4.
Refer to the detailed Warranty information delivered in your product packaging.
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Ask your questions. Share your answers. Please review the detailed product information and help guides in the Product Support section for this product prior to posting a question.
Are the grates dishwasher safe?
Asked by: 1Mitch
The grates are dishwasher safe. ^Daphane
Answered by: LG Electronics
Date published: 2021-12-20
I just installed this cooktop but the knobs don't light up when they are turned on. The old one, same model, the knobs did light up so you could tell when they were lit. What did I miss in the installation?
Asked by: DSimple
The control knobs on the LG 30” Gas Cooktop with SuperBoil™, Model # LCG3011ST do not have LED lights that indicate when the selected burner is turned on...^Ivan
Answered by: Ivanf
Date published: 2021-11-01
I need to replace the medium Burner head what’s the item number and where can I get it
Asked by: Don E G
Regrettably, we cannot determine what the part number for the medium burner head for the LG 30” Gas Cooktop with SuperBoil™, Model # LCG3011ST is without a schematic for the Cooktop. It can be ordered from our LG Authorized Parts Distributor affiliate, Encompass Simply Parts, (800) 432-8542, https://encompass.com, and they have a schematic that shows the location of the burners on the Cooktop so they can identify which one is the medium burner and verify that for you before you place your order...^IFV
Answered by: Ivanf
Date published: 2021-06-30
I was considering replacing our electric cooktop with gas and was looking at LG. There are numerous complaints re: knobs constantly breaking. The response is always "we are looking into it" but never "we are sending new, upgraded replacement knobs." Why?
Asked by: Bajaskier
The reason that our Support Representatives will say that they are looking into it is that they need to determine if the LG 30'' Gas Cooktop with SuperBoil™, Model # LCG3011BD is in warranty or not. The Cooktop comes with a Limited Manufacturer's Warranty of One (1) Year for parts and labor from date of purchase and as stipulated in the terms for the limited warranty, "Should your LG Gas Cooktop ("Product") fail due to a defect in materials or workmanship under normal and proper use, during the warranty period, LG Electronics (“LG”) will, at its option, repair or replace the Product.". If the knobs are proved to be defective within the warranty period, LG will replace them...^IFV
Answered by: Ivanf
Date published: 2021-11-15
We were really liking the black stainless steel but wanted everything in our kitchen to match. Is this stovetop or any any 30' stovetop come in the black stainless steel?
Asked by: Bcool
The LG 30” Gas Cooktop with SuperBoil™, Model # LCG3011ST is only available in the regular Stainless Steel. Regrettably, all the Cooktops that we currently have in our lineup are only available in Stainless Steel or in Smooth Black...^IFV
Answered by: LGJoel
Date published: 2020-07-20
Why are the control knobs breaking and have they been improved?
I am shopping for a gas cooktop and have considered LG but I have some serious concern about the unstable knobs. Since this is a major purchase, I am cautious about what I am reading in the reviews. Are the knobs plastic or metal? Metal is considerably more durable. Although not every review critiques the knobs, it only takes one time for me to have a bad experience and regret.
Asked by: Gypsylady
The knobs are plastic. The problem is that the cheap plastic of the stems cracks in half and the entire knob then falls off. I have heard that LG will replace them under warranty only one time. They are incredibly expensive to replace as well if purchased thru LG. There are stainless steel aftermarket knobs that are a lot cheaper.
Answered by: shaw858
Date published: 2021-11-15
How can I obtain replacement burner location decals and burner knobs?
Asked by: Hank32
Accessories can be obtained through our parts distributor, MCM Electronics. Their contact number, for placing orders, is 800-824-9491. You can also use their website, at http://www.mcmelectronics.com/content/en-US/forms/lg_parts. The part number for the cooktop knobs is EBZ60710601. Regrettably, there is no decal for the burner locations available.
Answered by: NeilE
Date published: 2014-09-17
Where's the serial # ?
I just purchased and installed this cooktop.... but I cannot find the serial number to register it.
The manuals do not tell you where the serial number is.
Asked by: Joe11701
We appreciate your interest in this gas cooktop. The label containing the serial number should appear under the device, out of sight once installed.
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*Purchase an eligible LG PuriCare™ AeroTower™ (U9CS1C or U9CV2B) and an LG PuriCare™ Mini Air Purifier (AP151MWA1 or AP151MBA1) in a single transaction on LG.com and receive $199.99 instant additional savings off of the pre-tax sale price. Available only on LG.com May 2 - 15, 2022. Savings will be reflected in the cart when all offer requirements are met. If any of the qualifying items are removed from the cart or part of the order is cancelled or returned, the promotional savings will be void. Prices and offers are non-redeemable for cash, non-transferable and may not be combined with other offers/discounts. Availability, prices and terms of offer are subject to change without notice. Quantities are limited.
*Purchase the eligible LG CordZero™ All in One Auto Empty Cordless Stick Vacuum (A939KBGS) and an LG PuriCare™ AeroTower™ (U9CS1C or U9CV2B) in a single transaction on LG.com and receive $300.00 instant additional savings off of the pre-tax sale price. Available only on LG.com May 2 - 15, 2022. Savings will be reflected in the cart when all offer requirements are met. If any of the qualifying items are removed from the cart or part of the order is cancelled or returned, the promotional savings will be void. Prices and offers are non-redeemable for cash, non-transferable and may not be combined with other offers/discounts. Availability, prices and terms of offer are subject to change without notice. Quantities are limited.
*5% will apply to the pre-tax purchase price of 3 eligible LG Kitchen, Laundry, Floor Care, Air Care and LG Styler® products before taxes. 10% will apply to the pre-tax purchase price of 4 or more eligible LG Kitchen, Laundry, Floor Care, Air Care and LG Styler® products before taxes. Bundle purchases that include an eligible LG Styler® as part of a bundle package will qualify to receive an additional rebate. Product must be purchased between March 3, 2022 and May 18, 2022. Online submissions made at LG Home Appliance Promotions must be received by 11:59 PM Pacific Time on June 2, 2022. Qualifying categories include: Refrigerator, Range, Wall Oven, Over-the-Range Microwave Oven (OTR), Countertop Microwave Oven, Cooktop, Hood Vent, Dishwasher, Washer, Dryer, LG SideKick,™ Floor Care, Air Care and LG Styler.® WashTower™ products (Washer + Dryer) will count as two (2) qualifying units towards a bundle. Select Countertop Microwave Ovens purchased together with a Trim Kit (sold separately) will count as one (1) qualifying unit towards a bundle. Maximum number of products of the same category allowed to qualify for rebate is one (1).