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Request a Repair

Need a repair for your LG product? Schedule a repair service conveniently online

If you would like to request a site visit or a parcel delivery repair service, please follow the following steps. If you are an LG Premium Care Service Plan customer, please dial 866-558-2559.

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Step 1 Your Product Choice *

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Select by Product Category

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Enter Model Number

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Find my model & serial number
First class Customer Care Experience

LG Your product qualifies for the LG VIP Customer Care program Call our special LG VIP customer support representative number 855-400-4640 to set up your repair service

If you are unsure of your warranty status, refer to the Owner's Manual or in-box packaging for the product Warranty Statement. Be sure to have your date of purchase available for warranty confirmation.

Serial Number ( or IMEI/MEID ) *

Find my model & serial number

Purchased Date *

First class Customer Care Experience

LG Your product qualifies for the LG VIP Customer Care program Call our special LG VIP customer support representative number 855-400-4640 to set up your repair service

If you are unsure of your warranty status, refer to the Owner's Manual or in-box packaging for the product Warranty Statement. Be sure to have your date of purchase available for warranty confirmation.

Step 2 Your Product Symptom *

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Choose Diagnostic Information

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Step 3 Repair Type *

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  • On Site Service

    This model is eligible for on site repair service. 

    Warranty Status

    What is the warranty status of your product?

    If you are unsure of your warranty status, refer to the Owner's Manual or in-box packaging for the product Warranty Statement. Be sure to have your date of purchase available for warranty confirmation.

  • Ship In Service

    This model is eligible for ship in repair service.

    LG Ship In Repair Service Policy

    For products shipped to the LG Product Repair Center, complete the information and an LG Support Representative will contact you with the Return Authorization number and shipping instruct Review the Ship-in Repair Service Policy

    Request repair service for your ship-in product. Please review all instructions for returning your product to the LG Product Repair Center.

    If you do not agree with the LG Repair Service Policy, for further assistance Contact US

On Site Service > In Warranty

On Site Service > Out Of Warranty >

Ship In Service

Step 4 Contact Information *

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