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LG Proactive Customer Care

Keep your LG smart appliances performing at their best with LG's exclusive customer support program. LG Proactive Customer Care uses artificial intelligence to offer useful maintenance tips, alert you to potential problems before they even occur and expedite repairs when needed.


LG Proactive Customer Care

Keep your LG smart appliances performing at their best with LG's exclusive customer support program. LG Proactive Customer Care uses artificial intelligence to offer useful maintenance tips, alert you to potential problems before they even occur and expedite repairs when needed.




Register your LG smart product on the LG SmartThinQ® App and gain access to a variety of helpful features.

Get automatic diagnostic checks of newly installed appliances to make sure your appliance was installed correctly and will run smoothly.
Receive alerts about possible maintenance issues before they even occur and get guidance on how to correct the issue for maximum efficiency and cost-savings.
Enjoy detailed monthly reports via email about your appliances performance, notification history and current status. Your monthly reports will even remind you when it's time to perform routine maintenance and offer step-by-step instructions that make it easy to maintain your appliances.

Register your LG smart product on the LG SmartThinQ® App and gain access to a variety of helpful features.


Tap the icons below to view & download the SmartThinQ® App
Get automatic diagnostic checks of newly installed appliances to make sure your appliance was installed correctly and will run smoothly.
Receive alerts about possible maintenance issues before they even occur and get guidance on how to correct the issue for maximum efficiency and cost-savings.
Enjoy detailed monthly reports via email about your appliances performance, notification history and current status. Your monthly reports will even remind you when it's time to perform routine maintenance and offer step-by-step instructions that make it easy to maintain your appliances.