LG ThinQ - Proactive Customer Care

LG ThinQ Proactive
Customer Care

LG ThinQ products come with peace of mind built-in - contextual information based on real-time appliance usage data helps to ensures that your LG products are always performing at their best.

Introducing LG
Proactive Customer Care

This first-of-its-kind service helps you get
the most out of
your LG smart appliances.

A woman is activating proactive customer care on lg thinq application while having a breakfast.

Easy Activation

It's super easy to activate Proactive Customer Care on eligible LG appliances through the LG ThinQ app.

A couple is checking the advanced notification in the kitchen.

Advanced Notifications

The service automatically sends you contextual alerts and helpful reports based on your appliance usage data.

A man is satisfied with the service of LG ThinQ home appliance remote control and is resting comfortably on the couch.

Peace of Mind

Always feel confident knowing that your LG appliances are always performing at their best.

Over 30% of consumers receiving Proactive Customer Care alerts
were able to self-remedy a problem, eliminating the need for a service call.

4.4 Stars / Out of 5

Consumers receiving Proactive Customer Care alerts and notifications have given the service
an average rating of 4.4 out of 5 stars!

Rating based on 13,284 survey respondents
as of June 8, 2020.

LG Proactive Customer
Care Alerts

Too much detergent has been detected in your washer. Please reduce detergent amount and perform a Tub Clean cycle before your next wash load.

Your washer is detecting inadequate hot water supply on a Sanitary, Tub Clean, Allergiene cycle which will increase power and reduce washer performance. Check your hot water supply.
An LG ThinQ nice for your dryer
As part of Proactive Customer Care, we are checking in to ensure your LG ThinQ- enabled product is operating normally.
Inspect your home exhaust system
Air flow restrictions may result from one or more of the following issues:

1. Residue buildup on lint filter

2. Kinked or crushed exhaust duct

3. Lint buildup in the exhaust duct

4. Excessive exhaust duct length
Types of Alert Notification
It’s time to change your refrigerator’s water filter. Shop for a new water filter and use the water filter finder to find a compatible filter for your refrigerator.

If you need help changing the water filter, click here.

Installation Diagnostics

Water Supply
Unit is connected to an adequate water supply.

Recommended Maintenance:
Replace the water filter AT LEAST every six months. It may be necessary to do so more often, depending on your household consumption.

LG helps you get the most out of your refrigerator
Your refrigerator is built to last and LG is dedicated to helping it stay that way with Proactive Customer Care.
Types of Alert Notification
Your dishwasher needs to be cleaned. Please complete a Machine Clean cycle to maintain performance.
Types of Alert Notification
It's time to perform an Easy Clean on your oven. Please use the Easy Clean once a month, or more often if needed.

It's time to perform a Self Clean on your oven. Please use the Self Clean every three months, or more often if needed.

Your oven door was opened during preheat. Leave the door closed until the preheat is complete to prevent delays in reaching set temperature.
Types of Alert Notification

Washer & Dryer

Refrigerator

Dishwasher

Oven

Too much detergent has been detected in your washer. Please reduce detergent amount and perform a Tub Clean cycle before your next wash load.

Your washer is detecting inadequate hot water supply on a Sanitary, Tub Clean, Allergiene cycle which will increase power and reduce washer performance. Check your hot water supply.
An LG ThinQ nice for your dryer
As part of Proactive Customer Care, we are checking in to ensure your LG ThinQ- enabled product is operating normally.

Inspect your home exhaust system
Air flow restrictions may result from one or more of the following issues:

1. Residue buildup on lint filter

2. Kinked or crushed exhaust duct

3. Lint buildup in the exhaust duct

4. Excessive exhaust duct length
Types of Alert Notification
It’s time to change your refrigerator’s water filter. Shop for a new water filter and use the water filter finder to find a compatible filter for your refrigerator.

If you need help changing the water filter, click here.

LG helps you get the most out of your refrigerator
Your refrigerator is built to last and LG is dedicated to helping it stay that way with Proactive Customer Care.

Installation Diagnostics

Water Supply
Unit is connected to an adequate water supply.

Recommended Maintenance:
Replace the water filter AT LEAST every six months. It may be necessary to do so more often, depending on your household consumption.
Types of Alert Notification
Your dishwasher needs to be cleaned. Please complete a Machine Clean cycle to maintain performance.
Types of Alert Notification
It's time to perform an Easy Clean on your oven. Please use the Easy Clean once a month, or more often if needed.

It's time to perform a Self Clean on your oven. Please use the Self Clean every three months, or more often if needed.

Your oven door was opened during preheat. Leave the door closed until the preheat is complete to prevent delays in reaching set temperature.
Types of Alert Notification