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LG ThinQ Proactive
Customer Care

LG ThinQ products come with peace of mind built-in - contextual information based on real-time appliance usage data helps to ensures that your LG products are always performing at their best.

Introducing LG
Proactive Customer Care

This first-of-its-kind service helps you get
the most out of your LG smart appliances.

A woman is activating proactive customer care on lg thinq application while having a breakfast. A woman is activating proactive customer care on lg thinq application while having a breakfast.
Easy Activation

It's super easy to activate Proactive Customer Care on eligible LG appliances through the LG ThinQ app.

A couple is checking the advanced notification in the kitchen. A couple is checking the advanced notification in the kitchen.
Advanced Notifications

The service automatically sends you contextual alerts and helpful reports based on your appliance usage data.

A man is satisfied with the service of LG ThinQ home appliance remote control and is resting comfortably on the couch. A man is satisfied with the service of LG ThinQ home appliance remote control and is resting comfortably on the couch.
Peace of Mind

Always feel confident knowing that your LG appliances are always performing at their best.

Over 30% of consumers receiving Proactive Customer Care alerts were able to self-remedy a problem, eliminating the need for a service call.

4.4 Stars / Out of 5

Consumers receiving Proactive Customer Care alerts and notifications have given the service an average rating of 4.4 out of 5 stars!

Rating based on 13,284 survey respondents
as of June 8, 2020.

LG Proactive Customer
Care Alerts

  • Black color LG ThinQ front door washer.
    Too much detergent has been detected in your washer. Please reduce detergent amount and perform a Tub Clean cycle before your next wash load.
    Your washer is detecting inadequate hot water supply on a Sanitary, Tub Clean, Allergiene cycle which will increase power and reduce washer performance. Check your hot water supply.
    An LG ThinQ notice for your dryer.
    As part of Proactive Customer Care, we are checking in to ensure your LG ThinQ- enabled product is operating normally.
    Inspect your home exhaust system
    Air flow restrictions may result from one or more of the following issues:
    • 1. Residue buildup on lint filter
    • 2. Kinked or crushed exhaust duct
    • 3. Lint buildup in the exhaust duct
    • 4. Excessive exhaust duct length
    Image of LG dryer's exhaust system that illustrates to help how to inspect the home exhaust system.
    Types of Alert Notification
  • Silver color LG instaview door-in-door refrigerator.
    It’s time to change your refrigerator’s water filter. Shop for a new water filter and use the water filter finder to find a compatible filter for your refrigerator.
    If you need help changing the water filter, click here.
    Installation Diagnostics
    Image of the ice maker and water dispenser that illustrates to explain the product installation diagnostic functions. Water Supply

    Unit is connected to an adequate water supply.

    Recommended Maintenance:

    Replace the water filter AT LEAST every six months. It may be necessary to do so more often, depending on your household consumption.

    LG helps you get the most out of your refrigerator
    Your refrigerator is built to last and LG is dedicated to helping it stay that way with Proactive Customer Care.
    Types of Alert Notification
  • Silver color LG ThinQ dish washer.
    Your dishwasher needs to be cleaned. Please complete a Machine Clean cycle to maintain performance.
    Types of Alert Notification
  • Metallic grey color LG ThinQ oven.
    It's time to perform an Easy Clean on your oven. Please use the Easy Clean once a month, or more often if needed.
    It's time to perform a Self Clean on your oven. Please use the Self Clean every three months, or more often if needed.
    Your oven door was opened during preheat. Leave the door closed until the preheat is complete to prevent delays in reaching set temperature.
    Types of Alert Notification
Washer & Dryer
Refrigerator
Dishwasher
Oven
  • Black color LG ThinQ front door washer.
    Too much detergent has been detected in your washer. Please reduce detergent amount and perform a Tub Clean cycle before your next wash load.
    Your washer is detecting inadequate hot water supply on a Sanitary, Tub Clean, Allergiene cycle which will increase power and reduce washer performance. Check your hot water supply.
    An LG ThinQ notice for your dryer.
    As part of Proactive Customer Care, we are checking in to ensure your LG ThinQ- enabled product is operating normally.
    Inspect your home exhaust system
    Air flow restrictions may result from one or more of the following issues: Image of LG dryer's exhaust system that illustrates to help how to inspect the home exhaust system.
    • 1. Residue buildup on lint filter
    • 2. Kinked or crushed exhaust duct
    • 3. Lint buildup in the exhaust duct
    • 4. Excessive exhaust duct length
    Types of Alert Notification
  • Silver color LG instaview door-in-door refrigerator.
    It’s time to change your refrigerator’s water filter. Shop for a new water filter and use the water filter finder to find a compatible filter for your refrigerator.
    If you need help changing the water filter, click here.
    LG helps you get the most out of your refrigerator
    Your refrigerator is built to last and LG is dedicated to helping it stay that way with Proactive Customer Care.
    Installation Diagnostics
    Image of the ice maker and water dispenser that illustrates to explain the product installation diagnostic functions.
    Water Supply

    Unit is connected to an adequate water supply.

    Recommended Maintenance:

    Replace the water filter AT LEAST every six months. It may be necessary to do so more often, depending on your household consumption.

    Types of Alert Notification
  • Silver color LG ThinQ dish washer.
    Your dishwasher needs to be cleaned. Please complete a Machine Clean cycle to maintain performance.
    Types of Alert Notification
  • Metallic grey color LG ThinQ oven.
    It's time to perform an Easy Clean on your oven. Please use the Easy Clean once a month, or more often if needed.
    It's time to perform a Self Clean on your oven. Please use the Self Clean every three months, or more often if needed.
    Your oven door was opened during preheat. Leave the door closed until the preheat is complete to prevent delays in reaching set temperature.
    Types of Alert Notification

Easy to Get Started

Activate LG Proactive Customer Care on
eligible appliances with simple steps.

GET YOUR LG ThinQ APP

What is LG Proactive Customer Care

A man holding a mobile phone in hand is watching a LG ThinQ screen that is operating data connection. A man holding a mobile phone in hand is watching a LG ThinQ screen that is operating data connection. Video Play
LG Chatbot

*Prices, promotions and availability may vary by store and online. Prices subject to change without notice. Quantities are limited. Check with your local retailers for final price and availability.

**Products, services and available features introduced in videos or the website may vary depending on model or region/country.

***Alexa and Google Assistant are trademarks owned by others.

[Home]
1) For some TV models, you may need a remote control to use voice command.

[App]
1) Scan-to-cook feature is only available with partnering products. Limitations and exceptions may apply.
2) Magic tap mirror feature only works with limited LG phone models and the contents are limited to certain time and channels.
3) The speaker displayed at the smart reorder section is a product of Amazon.

[Technology]
1) Voice command control is only locally available.

[Services]
1) It varies depending on offer package.
2) Energy DR : Rewards are based on full participation during peak summer periods. Enrollment required. Terms and conditions apply. See https://www.eversource.com/content/ct-c/residential/save-money-energy/manage-energy-costs-usage/efficient-products/heating-cooling/wi-fi-air-conditioner-demand-response for full terms and conditions.
3) Demand Response program varies in applied area and period.
4) The actual app push notification may vary for ThinQ Care alerts.

Enrich your world with LG ThinQ, integrated into LG products ranging from mobile phones and televisions to refrigerators, washers, vacuums and more. Explore LG ThinQ and discover how it’s helping to create seamless connections at home—and on-the-go—making life good. See for yourself how communicating and sharing data across devices creates an easier and more personalized experience that enhances your life and frees you up to do the things that matter most. Here are a few of the products and experiences that await:

LG OLED and NanoCell TVs with ThinQ deliver next-level AI (Artificial Intelligence) and elevated viewing experiences right to your living room. Discover game-changing intelligence that creates a cinematic experience and a center for your smart home and beyond.

LG Appliances. When you choose appliances powered with LG’s intuitively smart AI technology, they go beyond just being appliances, to helping you manage your home and life. The InstaView™ Door-in-Door® refrigerator has Amazon Alexa built in so you can do it all with a few simple voice commands. Grocery shop, create a to-do list, listen to your favorite music and more. You’ll also find ThinQ technology on other appliances, including vacuums and washing machines.

What else can AI do for you? Explore LG’s newest innovations and stay connected with the latest smart solutions for the kitchen and the entire home—and discover how a connected life makes life good.

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