A streaming app may freeze on your LG TV due to an unstable internet connection, a temporary system error, corrupted app data, or outdated software.
Check your network connection and update your TV and apps to the latest versions.
Why Does a Streaming App Freeze?
- If the router signal is weak or temporarily disconnects, your TV may not receive internet data properly.
- Your TV may be experiencing a temporary system error.
- The app data may be corrupted, or the app may not be up to date.
How to Fix a Streaming App That Freezes
Step 1. Restart Your Router
- Unplug your router, wait five seconds, and plug it back in.
- Wait one to two minutes, then open the app on your TV and check whether it works normally.
Step 2. Test the Internet Connection with a Mobile Hotspot
- Turn on your smartphone's hotspot and connect your TV to it.
- Check if the app opens and streams normally.
- If the app works with the hotspot but not with your regular internet connection, check your router or contact your internet service provider.
Step 3. Reconnect Your TV to the Internet
Check Your TV’s webOS Version
Press the Settings button (gear icon) or the Mute button on your remote three times in a row to view your TV’s webOS version.
- If you use a wired connection, plug the Ethernet cable into your TV, check the network status, then open the app again.
- For TVs released in 2026 or later (webOS 26 or later): Press the Settings button on your remote. Select All Settings, System, Network, and then Wi-Fi Connection.
- For TVs released between 2021 and 2025 (webOS 6.0 to 25): Press the Settings button on your remote. Select All Settings, General, Network, and then Wi-Fi Connection.
- For TVs released in 2020 (webOS 5.0): Press the Settings button on your remote. Select All Settings, General, Network Connection Settings, and then Wi-Fi Connection.
- For TVs released in 2019 (webOS 4.5): Press the Settings button on your remote. Select All Settings, General, and then Wi-Fi Connection.
- For TVs released in 2018 or earlier (webOS 4.0 or earlier): Press the Settings button on your remote. Select All Settings, Network, and then Wi-Fi Connection.
Step 4. Restart Your TV and Turn Off Quick Start+
- Unplug your TV to restart the system. Turn off Quick Start+ to help resolve temporary system errors.
- For TVs released in 2026 or later (webOS 26 or later): Press the Settings button on your remote. Select All Settings, System, Additional Settings, and then Quick Start+. Turn it off.
- For TVs released between 2023 and 2025 (webOS 23 to 25): Press the Settings button on your remote. Select All Settings, General, System, Additional Settings, and then Quick Start+. Turn it off.
- For TVs released between 2021 and 2022 (webOS 6.0 to 22): Press the Settings button on your remote. Select All Settings, General, Devices, TV Management, and then Quick Start+. Turn it off.
- For TVs released in 2020 (webOS 5.0): Press the Settings button on your remote. Select All Settings, General, Additional Settings, and then Quick Start+. Turn it off.
- For TVs released in 2019 or earlier (webOS 4.0 or earlier): Press the Settings button on your remote. Select All Settings, General, and then Quick Start+ (or Q Start+). Turn it off.
Step 5. Update or Reinstall the Affected App
- Delete the corrupted app and install the latest version.
- To update the app, press the Home button on your remote. Select Apps or LG Content Store, select the app, and then update it.
- To delete and reinstall the app, press the Home button on your remote and go to the affected app.
- Press and hold the Wheel (OK) button for three seconds to enter Edit mode.
- Select the Trash or X icon above the app, and then select Yes to delete it.
- Search for the app again in Apps, and then select Install.
Step 6. Update Your TV Software
- Update your TV software to the latest version.
- For TVs released in 2020 or later (webOS 5.0 or later): Press the Settings button on your remote. Select All Settings, Support, Software Update, and then Check for Updates.
- For TVs released in 2019 or earlier (webOS 4.5 or earlier): Press the Settings button on your remote. Select All Settings, General, About This TV, and then Check for Updates.
Step 7. Still Need Help?
If the issue continues, use the LG Chatbot on our website or request a repair service.
Frequently Asked Questions
- Q. Is There a Problem with My TV If Only One Streaming App Freezes?
- A. If the issue occurs with only one app, the app may have an error or need an update.
- Q. Why Does the App Keep Freezing Even Though the Internet Connection Is Working?
- A. The app data may be corrupted, or your TV may have a temporary system error. Reinstall the app and restart your TV.
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This guide is based on standard models. The settings menu may vary by model.
