How to fix LG Magic Remote connection and voice recognition issues

The LG Magic Remote lets you point at the TV screen and navigate as intuitively as a mouse.
If the pointer doesn't appear on screen, the remote has likely lost its connection to the TV. To fix this, re-register the remote to your TV.
If voice recognition isn't working, make sure you're using the correct button (press and hold while speaking), and check that your TV is connected to the internet and that your region setting matches your menu language.

How to use the Magic Remote for TV

AI Magic Remote Features (2025 Model)

• [Power]: Turns the TV on or off.
• [Home Hub]: Accesses the Home Hub.
  Press and hold to choose external input sources such as an antenna, cable, or set-top box.
• [Easy Guide]: Launches the Easy Guide App.
  Press and hold to open the Quick Settings menu.
• [Guide]: Opens the TV Program Guide.
  Press and hold to view your saved channel list.
• [HOME]: Displays recommended content, Home Hub, and the app list.
  Press and hold to use the screen zoom feature.
• [AI Button]: Activates voice recognition (requires internet connection).
  Press and hold, speak a command into the remote, and the TV will recognize and execute it.
• [More Functions / Number Key/AD/SAP]: Displays available features, number keys, and color buttons. Press and hold to enable voice guidance or SAP (Secondary Audio Programming).
• [Back]: Returns to the previous menu.
  Press and hold to exit all on-screen displays and return to the Home menu.
• [Volume]: Adjusts the volume level.
  Press and hold volume down to mute.
• [Quick Settings]: Opens the Quick Settings menu.
  Press and hold to open All Settings.

* Note: Service availability may vary by country.

How to use the Magic Remote for TV

AI Magic Remote Features (2021 Model)

• [Power]: Turns the TV on or off.
• [9]: Press and hold [9] to access [Quick Help].
• [0]: Press and hold [0] to edit [Quick Access].
• [More Functions / Number Key/AD/SAP]: Display additional remote functions.
• [HOME]: Accesses Home menu on the TV screen.
  Press and hold to use the Zoom feature.
• [Voice Recognition]: Activates voice recognition.
  Press and hold the button while speaking a command into the remote.
• [Quick Settings]: Accesses the Quick Settings menu.
• [Mute]: Mute the sound.
  Press and hold to access the [Accessibility] menu.
• [External Input]: Changes the input source.
  Press and hold to access the [Home Dashboard].
• [Back]: Returns to the previous screen.
  Press and hold to exit all on-screen displays.

* Note: Some features, such as voice recognition, require an internet connection. Older remote models may not support these features. Service availability may vary by country.

How to use the Magic Remote for TV

AI Magic Remote Features (2020 Model)

• [Power]: Turns the TV on or off.
• [STB Power]: Turns the Set-Top Box on or off.
• [9]: Press and hold [9] to access [Quick Help].
• [0]: Press and hold [0] to edit [Quick Access].
• [More Functions / Number Key/AD/SAP]: Displays additional remote functions.
  Press and hold to enable SAP (Secondary Audio Programming).
• [HOME]: Accesses the Home menu.
  Press and hold to view the [Recents] list.
• [Voice Recognition]: Accesses recommended content.
  Press and hold the button while speaking a command into the remote.
• [Quick Settings]: Accesses the Quick Settings.
• [Mute]: Mutes the sound.
  Press and hold to access the [Accessibility] menu.
• [External Input]: Changes the input source.
  Press and hold to access the [Home Dashboard].
• [Back]: Returns to the previous level.
  Press and hold to exit all on-screen displays.

* Note: Some features, such as voice recognition, require an internet connection. Older remote models may not support these features. Service availability may vary by country.

How to pair the Magic Remote

Turn on the TV and wait about 20 seconds. Point the remote at the TV and press the scroll wheel button.
The remote will pair automatically, and you’ll see a confirmation message on the screen.

Having Trouble? Unpair and re-pair the Magic Remote

• If your remote isn’t working properly, press and hold the BACK[] and SETTINGS [] buttons together for at least 5 seconds.
  The LED light on the remote will blink, and the remote will unpair from the TV. When the unpairing message appears on the screen, press the scroll wheel (OK) button to pair the remote again.

Still Having Trouble? Re-Pair Your Remote

• For models released in 2021 and 2025: Keep the remote pointed at the TV and press and hold the HOME[] and SETTINGS [] buttons together for at least 5 seconds until instructions appear on the screen.
• For models released in 2020: Keep the remote pointed at the TV and press and hold the Guide button until instructions appear on the screen.

How to fix voice recognition issues on your Magic Remote

• Make sure that your TV is connected to the internet, that you're signed in to your LG account, and that you've agreed to the voice recognition terms of use.
• Check that your menu language is set to the official language of your region.
• If the menu language doesn't match your region's official language, some features may be limited.
• Press and hold the [AI] or [Mic (Voice Recognition)] button on the remote, say your keyword, then release the button when you're done.
• For best results, hold the remote about 10 cm (4 inches) from your mouth and speak slowly and clearly at a normal volume.

Still need help?

If the issue persists after following the steps above, you can get further support through LG Chatbot on the LG website or by requesting a technician visit.
(Note: A service fee may apply if your product is out of warranty.)

FAQ

This guide is based on a standard model. The settings menu and steps may vary depending on your specific model.