At a Glance
Learning how to set up your LG monitor correctly will allow you to experience the best performance. Follow the setup and troubleshooting guides below to correctly connect and optimize your LG monitor.
Try This
- Stand Installation Operation Troubleshooting Maintenance
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Stand Installation
Stand type
First way
1. Place the stand into the rear of the monitor.
2. Fasten it to the monitor body using the supplied bolts.
3. If the stand base is shaking, tighten the screw at the bottom by turning it by hand or with a coin.
Second way
1. Insert the stand body into the top groove on the back of the monitor.
2. Press down to secure the stand to the monitor.
3. If the stand base is shaking, tighten the screw at the bottom by turning it by hand or with a coin.
Ergo(arm) type
1. Place the stand body on your desk or table and turn the handle at the bottom to secure it.
2. After attaching the stand body with the handle, if the screen is not level, then grab the left/right of the monitor gently and adjust the level.
This guide was created for all models, so the images or content may be different from your product.
C-type installation guide: if there are no holes in the desk for cables.
Basic installation requirements - desk thickness: less than 3.54 inches, desk depth: at least 4.56 inches.
- The default stand setup is assembled with a C-type grip and included in the box.
- Installation is not possible if the desk is box-shaped or the top is thicker than 90mm.
- For safety, make sure to fully insert the grip inside and tighten the screw during installation.
Installation is not possible if there is a structure protruding from the bottom.
Install as follows depending on the thickness of the desk.
1. Desk thickness: 1.57 inches or less; insert the screws into holes 1 and 2.
2. Desk thickness: between 1.18-2.56 inches; insert the screws into holes 2 and 3.
3. Desk thickness: between 2.16-3.54 inches; insert the screws into holes 3 and 4.
T-type installation guide: If there are holes in the desk for cables.
Basic installation requirements - desk thickness: less than 2.36 inches, diameter of cable hole: 0.78-1.57 inches.
- Reassemble with the T-type grip included in the box and install it.
- Make sure that the thickness is the same on both sides of the installation.
How to install
- Remove the screw of the C-type grip and reassemble it with the T-type grip provided in the package.
- Check the direction of the monitor and install the stand to the cable hole.
- The direction that the arrow points on the top of the grip indicates the direction that the front of the monitor should face.
- Assemble the rubber pad and handle and tighten clockwise.
- The rubber pad is not included separately and should be utilized after separating the components set up inside the C-type grip.
Electric screwdrivers should not be used.
This guide was created for all models, so the images or content may be different from your product.
Applicable model : 27QN880 32UN880 27GN880 27GN88A 27UN880 32UN88A 32BN88U 27BN88Q 27BN88U 34WN780 34BN780
- Ergo stand is fixed without levelness to the ground.
Advantages of the LG Ergo product
This is a design engineered for users to adjust the monitor at a desired angle and direction.
Left/right swivel can be changed by a max 280 degrees and up/down tilt can be adjusted by a max 25 degrees.You can also use the pivot function that can switch the vertical/horizontal orientation by turning it 90 degrees.
How to adjust the levelness of the Ergo stand screen
After moving the product or adjusting the position, sometimes, the levelness of the screen can be off.
In this case, grab the side and slowly move it up and down to adjust the levelness.If you still experience the same issue after following the steps above, have your monitor checked by an LG Electronics service technician.
This guide was created for all models, so the images or content may be different from your product.
The pivot feature allows the monitor to rotate 90° clockwise.
Warning!When rotating the screen to use the Pivot function, do not rotate the screen too strongly or quickly.
There is a risk of damaging the stand base if the head comes into contact with the stand.
Be careful as you may injure your finger by jamming it between the head and the desk.1. Raise the monitor to the maximum height.
2. Adjust the angle of the monitor in the direction of the arrow as shown in the figure.
3. Rotate the monitor clockwise as shown in the figure.
4. Rotate it by 90° as shown in the figure to complete the installation.
Note- Automatic display pivot is not supported.
- You can pivot the display conveniently by using the pivot shortcut key provided by the Windows OS.
However, the Pivot key may not be supported or the setting may vary depending on the type of Windows OS and graphics card driver.
This guide was created for all models, so the images or content may be different from your product.
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Operation
1For the best video and audio quality, it is recommended to use an HDMI cable.
2When connecting an external device to the monitor, use the cable provided with the external device.
3After pressing the joystick button, move the joystick to the left on the main menu and select [
].
4Select the currently connected terminal.
- If your laptop monitor is small or you have multiple jobs to do, you can connect an external monitor and use two monitors.
- You can set the external monitor either to have the same screen as the PC monitor by selecting the Duplicate Mode,
or have a different screen than the PC monitor by selecting the Extension Mode.
1. Connect the PC and the monitor.
2. Press [Windows] + [P] or [FN] + [F7] keys on the keyboard at the same time.
3. If the [Project] shift menu appears in the top right corner of the LCD monitor, select [Extend].
This guide was created for all models, so the images or content may be different from your product.
To see a more clean and brighter screen, you have to set the resolution to the optimal resolution supported by the monitor.
If the monitor screen displays the optimal resolution message, then change the resolution and the vertical frequency to the optimal setting.
To check the optimal resolution for the monitor, you should check the product manual or the homepage with the product information.
Generally, if connected to the PC, the optimal resolution is automatically selected.Right click in the background and select [Display Settings].
In [Display resolution], select the optimal resolution for the monitor.
Select [Advanced display settings].
Go to [Display adapter properties for Display 1] → [Monitor] → [Screen Display rate] and select the optimal vertical frequency.
In case of external equipment other than the PC, go to the picture output setting for the equipment and select the optimal resolution and vertical frequency for the monitor.
This guide was created for all models, so the images or content may be different from your product.
Monitor's HDR function
The MBR (Motion Blur Reduction) function is used to make the video softer by reducing the fuzziness of moving images in a game or video.
How to check MBR operation on the monitor
It is supported only in the DP (Display Port) and it is available for use only if the vertical frequency of the connected equipment is 120 Hz or 144 Hz.
How to change the vertical frequency
Right click in the background and select [Display Settings].
After selecting [Advanced Display settings], select [Display adapter Properties for Display 2].
On the monitor tab, go to [Screen refresh rate] and change the vertical frequency value.
This guide was created for all models, so the images or content may be different from your product.
Do you want to use a clear screen without disconnections or slowing down?
G-Sync is used to provide a soft video by removing disconnections and slowing down found in HD game playing.
Before you can use the function, you must make sure you use an NVIDIA graphics card that supports G-Sync and connect the PC and the monitor with a DP cable.
If the screen flickers or fails to display correctly when using the G-Sync function, then change [Overclock] of the monitor to [Off].Wait! Find out more.The G-Sync function is available for use in the monitor with an NVIDIA graphics card and the G-Sync function.
If you do not have correct graphics card, then you cannot use it.Check the PC specs.
Go to the [Device Admin] menu for the PC used, and check if the NVIDIA graphics card is used. Go to the homepage of NVIDIA to see if the graphics card supports the G-Sync function.
Activate the G-Sync function.
Check the Windows setting and activate the G-Sync function as follows.
Activating G-Sync in Windows 101. Right click on your desktop and select [NVIDIA Control Panel].2. Go to the [Display] menu and click [Set up G-SYNC].
Select [Enable G-SYNC, G-GYNC Compatible] to use the G-Sync function.NoteIf the PC has no NVIDIA graphics driver installed or it is not the latest version, then the G-Sync function might fail.
Download the latest version of graphics driver program from the homepage of NVIDIA and install it.Connect the PC and the monitor via DP cable.
Check if the PC and the monitor have the same output methods and connect them with a DP cable.
Connecting a DP cableG-Sync is supported for DP inputs only.
It will not operate for HDMI or other inputs.
Check the PC/monitor’s DP cable ports and connect the PC and the monitor with a DP cable.If the screen is not normal, then check the [Overclock] setting.
If the monitor’s Overclock setting is [On], then the screen might blink or fail to display correctly.
Switch it to [Off].Switching the [Overclock] setting of monitor to [Off]1. Press the joystick button below the monitor to open the main menu.2. Move your joystick to select the [Settings] menu.
On the following screen, select [Game Control].3. Select [Off] in [Overclock].This guide was created for all models, so the images or content may be different from your product.
Game mode is an optimized display environment for games.
Check the HDR [ON]/[OFF] menu since it varies in the game mode.Game mode menu HDR ON status
Game Mode HDR ON Description Game Mode HDR ON Description Gamer 1 Gamer 1 and Gamer 2 picture modes allow you to save two sets of customized display settings,
including game-related setup options.Gamer 2 FPS This mode is optimized for FPS games. It is suitable for very dark FPS games. RTS This mode is optimized for RTS Game. Vivid Optimized the screen for vivid colors. Move left or right to check the contents.
Game mode menu HDR OFF status
Game Mode HDR OFF Description Game Mode HDR OFF Description Gamer 1 Gamer 1 and Gamer 2 picture modes allow you to save two sets of customized display settings,
including game-related setup options.Gamer 2 FPS This mode is optimized for FPS games. It is suitable for very dark FPS games. RTS This mode is optimized for RTS Game. Vivid Optimized the screen for vivid colors. Read mode Optimizes the screen for viewing documents.
You can brighten the screen in the settings menu.HDR Effect Optimizes the screen for high dynamic range. sRGB This is the standard RGB color space for monitors and printers. Move left or right to check the contents.
What is HDR (High Dynamic Range)?HDR (High Dynamic Range) is a function that shows as close as possible to what the human eye sees, from the brightest place to the darkest place.
The HDR function works correctly when you connect the monitor to an external device that supports HDR and play the contents that support HDR.
If the word ‘HDR’ is not displayed on the screen, check the HDR settings on the external device or PC connected to the monitor.Note- HDR content may not work properly depending on the Windows settings.
Check the HDR On/Off settings in Windows. - When the HDR function is turned on, the character display or picture quality may not be great, depending on the graphics card performance.
- Depending on the graphics card performance, changing the monitor input or power on/off
while HDR function is being turned on may cause screen flickering or screen blurring. - For HDR support for graphic cards and games, refer to your graphics card and game manufacturers' website.
This guide was created for all models, so the images or content may be different from your product.
How to use LG UltraGear™ Control Center
1. Double click the background icon.
2. From the right bottom of your PC display, click the Tray icon and click [Open LG UltraGear™ Control Center].
How to enable the LED Lighting Mode
The LG UltraGear™ Control Center provides various mode settings to help users get the lighting effects they want.
Clicking the mode settings tab will enable users to change the settings to the desired mode.
- Apply: Applies the chosen mode to the lighting of the monitor.
- Mode Settings: Selects a desired LED lighting mode.
The Static mode applies a color chosen by the user to the lighting of the monitor.
Pressing the [Edit] button will enable you to change the Static mode color to another that you want as follows.
Changing the color and applying it to the monitor will also change the Static mode color accordingly.NoteIf you want to reset the Static mode color of your monitor, run Reset or Initialize from the monitor settings.Edit Static Hue : Select the Static mode you want to change using the drop box and choose a color, and then press Change to save the chosen color.
Adding a check to the option Apply the Mode to the Monitor will immediately apply the Static mode to the monitor.
By clicking the lighting control button, you can adjust the brightness of the LED lighting.Peaceful Mode: Slowly changes the color of the monitor lighting and gives a comfortable feel.
By clicking the lighting control button, you can adjust the brightness of the LED lighting.Dynamic Mode: Provides a dynamic and joyful mood through a variety of colors and motions.
By clicking the lighting control button, you can adjust the brightness of the LED lighting.Sound Sync Mode: Delivers various lighting effects accompanied by music and sound.
By analyzing the sound from your PC, monitor lighting operates in the mode that fits the nature of the music.
By distinguishing the sound coming from the left and the right sides, lighting effects will be displayed on the left and the right sides of the LED respectively.NoteAvailable options may vary depending on the chosen mode.
The LED effects of the Sound Sync Mode vary depending on the volume level set in the media player.
If the app is closed or if the monitor and the PC are disconnected, then the Sync mode will be disabled and the previous LED lighting mode will be enabled automatically.Set Display Mode: Select how to represent the analyzed sound in the form of a Bar or a Sphere.Set LED Color: Select the color to be used in the monitor lighting.
[Static] sets colors of the left and the right sides of the LED respectively.
[Auto] changes the LED color automatically similarly to the Peaceful Mode.Set Frequency: When the Display Mode is set to Sphere, monitor lighting operates based on the frequency band (low/middle /high frequencies).Video Sync Mode: Analyzes the image on the display area of the monitor specified by the user and represents the result in the monitor lighting.
Users may select one from the given aspect ratios, 21:9 and 16:9.
NoteIf you are to play a game, the display should be set to the window mode or the full screen mode (window mode).
LG’s UltraGear™ Control Center captures the screen that is displayed on the UltraGear™ monitor connected to your PC.
Move the program window that you want to capture to the UltraGear™ monitor, and then enable the Video Sync Mode.
Set the resolution of the game as the same as the optimal resolution of the UltraGear™ monitor.Aspect Ratio: Setting this will enable more exact video sync.
Drop box provides available aspect ratios.Brightness of Lighting
- Adjust: Pressing this button will allow you to adjust the brightness of monitor lighting using a slider.
- On/Off: Clicking on this will turn on/off the monitor lighting.
NoteIf the monitor lighting is off, turn on the lighting and adjust the brightness.
In some LED lighting modes, lighting control is unavailable. Check the current lighting mode.The joystick button and the lighting button are located under the monitor.
You can easily control the functions of the monitor by pressing the lighting button or moving it left/right with your finger.
Category When Lighting is Off When Lighting is On Category When Lighting is Off When Lighting is On Press the lighting button once with your finger
to turn on the lighting on the back of the monitor.You can adjust the color by press the lighting button. Press and hold the lighting button once with your finger
to turn on the lighting on the back of the monitor.Press and hold the lighting button once with your finger
to turn off the lighting on the back of the monitor.Not functional You can control the lighting brightness
by moving the lighting button left/right.Move left or right to check the contents.
NoteThe joystick and lighting button are located at the bottom of the monitor.
The Lighting function for the back of the monitor is available even when the monitor is in power saving mode or when its screen is off. ([Menu] > [General] > [Lighting Option] > [Keep Lighting Status])
Lighting LED is not for illumination purposes. Please be aware that changes in this setting component may increase energy consumption of this monitor.This guide was created for all models, so the images or content may be different from your product.
Complete the preparation step before executing the LG Calibration Studio.
1. Connect only one monitor.
2. Connect the USB cable (For USB-C/Thunderbolt input, the USB cable connection is not necessary.)
3. Connect the supporting measuring instrument (sensor).
Calibrate to the desired color output of the monitor through the LG Calibration Studio.
1. Set the color gamut, brightness, color temperature, and gamma values.
2. Check the position of the measuring instrument (sensor) and execute calibration.
3. Look at the simple calibration result screen and compare the status before and after calibration.
4. Click the [Test] button on the menu or calibration result page to proceed with the test.
5. Check the detailed test results, and create a report.
This guide was created for all models, so the images or content may be different from your product.
How to set the joystick menu
Joystick location: It is located at the bottom center or rear right of the monitor.
Button operation Image Detailed operation Button operation Image Detailed operation Center button The power is off.
Disabled menu status: The main menu is disabled.L/R button Disabled menu status: Adjusts the monitor volume.
Enabled menu status: Selects/sets left/right direction keys and functions.Up/down button Disabled menu status: Shows current input information.
Enabled menu status: Selects/sets up/down direction keys and functions.Move left or right to check the contents.
Menu Settings
1. To view the OSD menu, press the joystick button at the bottom of the monitor and then enter the Settings.
2. Move the joystick up/down and left/right to set the options.
3. To return to the upper menu or set other menu items, move the joystick to
or pressing (
).
4. If you want to exit the OSD menu, move the joystick to
until you exit.
This guide was created for all models, so the images or content may be different from your product.
The On Screen Control program can be installed on the PC and it is provided for users to execute the main functions such as dividing up the screen, setting the monitor and so on in the PC environment.
If the menu is not displayed or activated- In case the program is run while the LG monitor is not connected to your laptop
- In case that the monitor connected to the desktop is not an LG product
- In case of bad DDC/CI communication between the monitor and the PC (recommended to use the main monitor)
- In case that the version of graphics driver is not latest
- In case that PC communication is failed due to the bad cable (replace the cable)
- In case of compatibility issues due to the use of gender changers
How to download and install the On Screen Control program
To install the latest version, go to the homepage and download [On Screen Control].
(If the previous version is installed, then it will be automatically updated to the latest version afterward)
1. Access the homepage of LG Electronics.
2. Select [Software & Drivers] in [Supports].
3. In [Product Selection], select [Monitors].
4. In [Model Name Search], enter the name of product model owned and then select the searched model name.
5. In [Software & Drivers], download the file suitable for your OS. (Windows or Mac)
6. Move to the download folder and decompress the file and proceed to install it.
On Screen Control function
1. Screen Split : Provides the function to divide up the screen.
2. Monitor Settings: Provides the function to control the monitor and update the monitor firmware.
3. My Application Preset : Provides the function for auto setting of the picture mode by clicking the program window.
4. Game mode settings : Provides the game related monitor setting function.
5. Monitor Software update : Provides the auto update function for the latest version of firmware. (Internet connection needed)
Make sure that the PC and the monitor are connected via USB C to A or USB C to C.6. 5:9 Preview: [5:9] Preview of program in the area and easy movement to the desired location on the screen
(Click the Preview UI button at the right top of OSC screen)7. For more about how to use, see [View User Tips Again].
NoteWhen using the On Screen Control function on the monitor, if it says [No Monitor Connected], then it means that the mirror mode is not supported despite trying to set the display setting of your PC to mirror (duplicated).
1. PC display setting for dual monitor configuration - In the PC display settings, set it to expanded monitor.
2. Connect the cable in the product package to both the PC and the monitor one more time.
3. If the same problem persists, then update the PC graphic card driver to the latest version.If you make a connection with a non standard cable or gender changer different from the cable in the product package, the On Screen Control program and the monitor fail to perform normal DDCCI communication, thus it might not be supported. So, we recommended you use the cable in the product package such as HDMI, display port that was provided when purchasing the product.This guide was created for all models, so the images or content may be different from your product.
1Execute [
On Screen Control] from the [
Start] menu on Windows taskbar.
2Select [
Monitor Settings].
3Select [Execute] from Monitor Software Update.
NoteYou can update the firmware to the latest version from Monitor Software Update. (Firmware update is provided only for certain models.)
4If you set monitor software update notification to [ON], you can receive notifications of the latest firmware updates.
If you wish to manually install/update your firmware, please visit our Software and Drivers article.
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Troubleshooting
Does your graphics card of the PC support the 4K resolution?
Check the specs of the graphics card for your PC.
Checking the specs of graphics card.1. Right click on your desktop and select [Display Settings].2. In [Display Setting], click [Advanced display settings] at the bottom.3. Check [Advanced display settings] to see if the graphic card supports the 4K resolution (3840 x 2160).Did you connect the PC and the monitor using a cable that supports the 4K resolution?
Check the PC and monitor ports and use a HDMI 2.0 or DP cable that supports 4K/60Hz when connecting the PC and the monitor.
When connecting it with a HDMI 2.0, did you activate the Ultra HD Deep Color setting on the monitor?
When connecting it with a HDMI 2.0 cable , set [Ultra HD Deep Color] to [On] in the monitor.
Turning on the [HDMI Ultra HD Deep Color] setting on the monitor1. Press the joystick button below the monitor to open the main menu.2. Move your joystick to select the [Settings] menu.3. In [General] menu, set [HDMI Ultra HD Deep Color] to [On].This guide was created for all models, so the images or content may be different from your product.
How to check [Bright dots] on the screen
After displaying the screen in black background, if there are bright spots then If the pixel is off (black), depending on the location and/or the number of black pixels they would need to schedule service to see if we would replace the panel, or go to the seller, depending on the seller.
How to check [Dark dots] on the screen
Check if there is any missing color displayed when the background is displayed in red/green/blue on the screen.
If there are 6 or more dark spots including all red/green/blue colors, then ask for help at the seller.How to check alien substances on the monitor
It is possible for alien substances to enter the LCD monitor during the assembly process. Max one particle per 0.4mm or less is normal.
You can remove this alien substance by gently tapping the LCD screen.How to check the color difference on the monitor
If seen from the top/bottom/left/right, due to panel characteristics, there can be a brightness or color difference, so it is normal product performance.
Adjust the monitor's height and angle to set the correct visual angle.
(Height and angle control functions vary depending on the model.)
The LCD monitor is composed of multiple thin layers, thus depending on the location, there can be a fine thickness difference.
Due to the thickness difference, there is a difference in light penetration rates, which in turn leads to a different color seen from the top/bottom/left/right/diagonal line, thus this is normal product performance.How to check light leaks from a monitor
If you watch the LCD monitor at minimum visual angle of 40° from the top/bottom/left/right, light leak will be detected.
This is due to the LCD design characteristics, and it is normal.
When you watch the screen from the front, light leak will be weaker, and this is normal.
Adjust the monitor's height, angle control and so on to set the correct visual angle.
(Height and angle control functions and so on may differ by model.)Brightness difference between the center and the edge of monitor
The light guide panel that delivers lights to the inside of the screen is designed to maintain the bright part at the center of screen.
If the edge looks darker than the center of screen, it is normal.This guide was created for all models, so the images or content may be different from your product.
Is the cable connected properly?
Check if the pins are damaged or have foreign objects. If they do, replace the cable with an authentic cable.
NoteDid you use the cable that came with the monitor?
If you use a cable that doesn't meet the product's specifications, it may cause issues such as noise, no display, etc.Did you check the input signal terminal?
It can occur due to changes in the input terminal on the monitor, so check and change the signal terminal.
1. Press the joystick at the bottom center of the product to open the main menu.
2. Move to the right and then press [Input].
3. Select the currently connected port.
Did you reset the monitor setting?
It can occur due to monitor input selection or setting errors, so reset it to the factory setting.
1. Press the Joystick at the bottom center of the product to open the main menu.
2. Move to the right and then press [Settings].
3. Select [General].
4.Select [Reset to lnitial Settings] and press [OK] to reset it.
Press the [NumLock] key on the keyboard to check it.
Press the [NumLock] key: [Num Lock Off] → [Num Lock On]. If it does not operate this way, then check your PC.
※ If you still experience the same issue after following the steps above, have your monitor checked by an LG Electronics service technician.
This guide was created for all models, so the images or content may be different from your product.
Check if the pins are damaged or have foreign objects. If they do, replace the cable with an authentic cable.
Check the cable signal condition of the device connected to the monitor and check the spec or setting of external device.
Is there a vertical or horizontal line?
Remove the monitor signal cable
If [No Signal] screen shows vertical lines in the same location, then it requires accurate inspection by an LG Electronics technician.
Are there many vertical lines like rainbows?
Remove the monitor signal cable and connect it again.
※ If you still experience the same issue after reconnecting the cable, have your monitor checked by an LG Electronics service technician.
Did you use the cable that came with the monitor?If you use a cable that doesn't meet the product's specifications, it may cause issues such as noise, no display, etc.This guide was created for all models, so the images or content may be different from your product.
Right click on the background and check the screen resolution or the resolution in the display setting, and if the recommended resolution is not available,
then it means that the PC graphics(VGA) card is not installed.If the PC graphics card does not support the recommended resolution of the monitor
Check if the PC graphics card supports the recommended resolution for each monitor component terminal as indicated in the user manual.
If the graphics card fails to implement the resolution supported by the monitor, you cannot use the recommended resolution on the monitor.
Add or change to the graphics card that supports the resolution of the monitor.If the PC graphics card supports the recommended resolution of the monitor
Right click on the background and check the screen resolution or the resolution in the display setting, and if the recommended resolution is not available, then it means that the PC graphics(VGA) card is not installed.
If the graphics(VGA) driver is not installed, then install the latest version of driver from the graphics card maker and reboot the system and set the recommended resolution.
This guide was created for all models, so the images or content may be different from your product.
For help with audio issues please visit our, Troubleshooting No Audio or Low Volume help article for more troubleshooting.
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Maintenance
Cleaning and Caring for your Product
1Unplug the monitor power cord.
2For stubborn stains, you can slightly dampen the cloth with water and wring out all access water.
NoteDo not spray water directly onto the monitor or wipe it with a wet cloth.
3Gently wipe the affected area.
4Use a dry microfiber cloth to wipe off the screen.
NoteAvoid using volatile chemicals such as alcohol or detergent to clean the screen. They can cause damage to the monitor.
