At a Glance
If you have trouble connecting your product to the LG ThinQ app, you can troubleshoot the issue and find a resolution by following these instructions.
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When you have trouble connecting your product to the LG ThinQ app.
If you have trouble connecting your product to the LG ThinQ app, diagnose the problem and resolve it by following the instructions.
Network not connected message.
If the message "network not connected" appears when connecting your product. please check if the mobile device is properly connected to the wireless router. If it's not connected please check if the wireless router is turned on and also if the LAN and wireless router are properly connected.
Network not found message.
If the message "network not found" appears when connecting your product please check if any special characters are included on the Wi-Fi name and password. If they are the ThinQ app may not be able to locate the router. Change the Wi-Fi name and password so that it only includes English characters, numbers or certain special characters.
When the wireless router has been replaced.
If the wireless router has been replaced please change the network settings on your registered product. After selecting your registered product from the ThinQ home screen tap the settings icon on the top of the screen, select change network, select the replaced wireless router. When the product registration is complete via the changed Network in a moment Network change will be completed.
Check out the four tips below if your product is not connecting properly. Tip number one: Place your product as close as possible to the wireless router. Tip number two: If your product is far away from the router setting up an additional router in between is also recommended. You will be able to register the product more easily. Tip number three: If the network is unstable or if your product requires an update you may not be able to register your product to the network. In this case turn off your product, try again after a minute or so or update it to the latest version. Tip number four: Product registration can be difficult if the wireless router signal is weak. try registering again after rebooting the wireless router.
