At a Glance
In the event that your LG TV produces sound but fails to show a picture, potential causes could include a loose or faulty cable, incorrect input settings, or, in rare instances, a TV malfunction.
If your home theater or receiver serves as a central hub for all external devices connected to the TV, make sure that the TV is set to the same input as the home theater.
Additionally, ensure that the home theater is set to output from the external device connected to it. If you are unfamiliar with how to operate the function/input settings of your home theater or receiver, you may need to directly connect the external device to the TV.
Try This
-
Power on TV and press the Volume + / - button or the Home button.
The buttons are integrated into the TV's internal menus and should appear on the screen for every input when selected.
If the TV's internal menus do not appear on the screen when the button is pressed, the unit will need to be serviced. Please go to our Request a Repair page to schedule a repair service.
-
Check the TV Input.
Occasionally, the TV may start up on a different input than the one previously used. This can result in audio but no video if an external sound system is being used.
press the
button and select the input icon
and cycle through HDMI inputs until the correct video source is located.
-
Verify the connection is secure and retry.
- Unplug the external device for at least 5 seconds (if possible).
- Disconnect the HDMI cable from the TV and move it to an alternate port.
- To troubleshoot and determine if the problem is resolved, reconnect the device and switch the TV to the new input.
- If still no success, replace the HDMI cable connecting the TV and the device, and then attempt the operation again.
If the steps above did not resolve your issue, the unit will require service. Please visit our Request a Repair page to schedule a repair service.
Try This
1Power on the TV
2Using the LG remote, press the volume + / - buttons or the Home button.
- *** If no response from the LG TV remote, press the joystick button in the bottom center of the TV to see if the menu appears. ***
- If the joystick button work and the TV remote does not, please see our LG TV - How to Troubleshoot Your LG Magic Remote article for further assistance.
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Does the volume icon or menu appear on the screen?
Yes No -
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Option_2_0 Option_2_1 -
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Service will be required for a proper diagnosis. Please reach out to our 24/7 Chat Support for assistance scheduling a repair.
