At a Glance
If your TV screen appears dark or dims automatically, this can be due to TV settings such as the selected picture mode, Energy Saver settings, or the AI Brightness function is enabled.
Try This
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1 Press the [Settings] button on your TV remote.
NoteMenu layout may vary depending on TV model & year it was manufactured.
Is the TV settings menu visible?
Yes No -
Great! Lets switch to a different Picture Mode.
1 Select the [Gear Icon] then select [Picture].
2 Select [Select Mode].
3 Select [Vivid].
Did this correct the issue?
Yes No -
The TV will require service for a proper diagnosis. Please visit our Request a Repair page for further assistance.
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Glad to hear. It. If the picture becomes dark or dimmed in the future, try switching the picture mode to see if the issue is continues.
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Lets perform an AV reset.
1 Exit all internal apps and menus on the LG TV.
2 Press the [Mute] button repeatedly on the LG remote until [Select a Menu Item] appears on screen.
3 Select [AV Reset].
NotePerforming the AV reset will change all audio and video settings to the default settings out the box. ALL CUSTOM PICTURE AND SOUND SETTINGS WILL BE DELETED.
Did this correct the issue?
Yes No -
Glad to hear it. If the picture becomes dark or dimmed in the future, try switching the picture mode to see if the issue is continues.
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The TV will require service for a proper diagnosis. Please visit our Request a Repair page for further assistance.
