97 Inch Class LG OLED evo AI G5 4K Smart TV 2025 with Supplied Wall Mount

1. Q: What is the LG 5-Year OLED Panel Warranty?

A: The LG 5-Year OLED Panel Warranty provides added peace of mind on eligible LG OLED TVs by covering the OLED display panel for five years from the original retail purchase date.

2. Q: Which LG OLED TVs are eligible for the 5-Year Panel Warranty?

A: 2026 / 2025 eligible models W6, G6 and G5 Series TVs.

3. Q: What does the LG 5-Year OLED Panel Warranty cover?

A: In the 1st year of the warranty, panel, parts and labor costs are covered. In the 2nd-5th year of the warranty, only panels are covered, labor will be charged. The 5-year limited panel warranty is available for the G & W Series.

4. Q: Does the 5-Year Warranty cover the entire TV or just the OLED panel?

A: Only the panel is covered for 5 years.

5. Q: When does the 5-Year OLED Panel Warranty begin?

A: The TV panel warranty begins five years from the original retail purchase date.

6. Q: Do I need to register my LG OLED TV to receive the 5-Year Panel Warranty?

A: No. Product registration is not required to receive the LG 5-Year OLED Panel Warranty on eligible models. However, you should keep your original sales receipt or invoice as proof of purchase, as it may be required to obtain warranty service. Registering your TV with LG is still recommended for easier access to product information, support and warranty details.

7. Q: What do I need to make a warranty claim?

A: Keep your original proof of purchase and contact LG Support to start a warranty claim. LG will guide you through the next steps for warranty service.

8. Q: How do I request service if I experience an issue with my OLED panel?

A: Contact LG Support or request a repair online at LG.com. LG will help assess the issue and guide you through the appropriate warranty service options.

9. Q: Are parts and labor covered for the full five years?

A: No. Parts and labor are covered during the first year. For years 2–5, the 5-Year OLED Panel Warranty covers the OLED display panel on eligible models, but labor charges apply.

10. Q: What types of panel issues are covered by the warranty?

A: The LG 5-Year OLED Panel Warranty covers eligible OLED display panels that experience a defect in materials or workmanship under normal and proper use. If your OLED panel experiences an issue, contact LG Support to determine whether the issue qualifies for warranty service.

11. Q: Does the 5-Year Panel Warranty cover image retention or burn-in?

A: Warranty coverage is determined based on the cause of the panel issue and the terms of the Limited Warranty. If you experience image retention or burn-in, contact LG Support for an evaluation to determine whether the issue qualifies for warranty service.

12. Q: Is the 5-Year Panel Warranty transferable if I sell or give my TV to someone else?

A: No. The LG 5-Year OLED Panel Warranty applies to the original purchaser of the eligible TV and is not transferable to a subsequent owner.

13. Q: Does the warranty apply if I purchase my LG OLED TV from any retailer?

A: To ensure full warranty coverage, purchase your eligible LG OLED TV from LG or an LG Authorized Dealer. LG Authorized Dealers.

14. Q: Do refurbished or open-box LG OLED TVs qualify for the 5-Year Panel Warranty?

A: Warranty coverage for refurbished or open-box LG OLED TVs may vary depending on the product and how it was sold. Check the warranty terms provided with the TV or contact LG Support with the model and serial number to confirm eligibility for the 5-Year OLED Panel Warranty.

15. Q: What happens if my OLED panel needs to be replaced?

A: If your OLED panel has a qualifying issue during the warranty period, LG will evaluate the TV and, at its option, repair or replace the product.

16. Q: Will LG repair or replace my TV if there is a covered panel issue?

A: Yes. If your eligible LG OLED TV experiences a covered defect during the warranty period, LG will evaluate the issue and, at its option, repair or replace the product in accordance with the Limited Warranty.

¹Source: Omdia. Unit shipments, 2013-2024. Results are not an endorsement of LG Electronics. Any reliance on these results is at the third-party’s own risk. Visit https://www.omdia.com/ for more details.

²Image quality of upscaled content will vary based on source resolution.

³In the 1st year of the warranty, panel, parts and labor costs are covered. In the 2nd-5th year of the warranty, only panels are covered, and labor will be charged. The 5-year limited panel warranty is available for the G, Z & M Series. Please see https://media.us.lg.com/m/29b79d001b4b6bb3/original/5yr_OLED_TV_Warranty_Card_2025.pdf

⁴Dolby, Dolby Vision, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works. Copyright © 2012–2025 Dolby Laboratories. All rights reserved.

⁵Internet connection and subscriptions to streaming services are required; number of LG Channels subject to change. Software update will automatically download. Consumers who disable “auto-update” will receive a pop-up notification to accept or deny software update.

⁶Depending on installation environment, there may be a slight gap between the TV and the wall. Installation requirements vary. See installation guide for details.

⁷Subscription and compatible gaming controller are required.

⁸Google is a trademark of Google LLC. Google Assistant is not available in certain languages and countries. Apple, the Apple logo and HomeKit are trademarks of Apple Inc., registered in the U.S. and other countries.

⁹Only available on select LG TV and LG Soundbar models

¹⁰Google Chrome Cast is a trademark of Google LLC. Apple, the Apple logo and HomeKit are trademarks of Apple Inc., registered in the U.S. and other countries.

¹¹Internet connection, Xbox Game Pass subscription, and compatible Bluetooth gaming controller required. Image quality of upscaled content may vary based on source resolution.

¹²Internet connection and subscriptions to services maybe required.

¹³Verified by UL Solutions for Perfect Black technology delivering black levels ≤0.24nit up to 500lux and Perfect Color technology delivers color consistency levels >99% up to 500lux.

Images may be simulated and dramatized for illustrative purposes. Actual features, functionality, and other product specifications may differ and are subject to change without notice. Prices, promotions, and availability may vary by model, store, and online. Prices subject to change without notice. Quantities are limited. Check with your local retailers for their final price and availability.