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[LG webOS TV] SmartShare Movie Playback Problems

Troubleshooting
[LG webOS TV] SmartShare Movie Playback Problems

 

If you experience any of the problems below while using the product, please check the following:

There may be no problem with the product.

 

symptom  I cannot find a file in the Videos.

 

             - Check that the files on the USB storage device can be read by a PC.
             - Check that the file extension is supported.
 
 
symptom  I get a message saying "This file is not supported" or
          the sound is playing normally but the video is not.
 
             - Check that the file plays without any problems on the video player on a PC.
               (Check for file damage)
              - Check that the resolution is supported.
              - Check that the video/audio codec is supported.
              - Check that the frame is supported.
 
 
symptom  I get a message saying "This audio is not supported" or
          the video is playing normally but the audio is not.
 
              - Check that the file plays without any problems on the video player on a PC.
               (Check for file damage)
              - Check that the audio codec is supported.
             - Check that the bit rate is supported.
              - Check that the sample rate is supported.
 
 
symptom  I cannot see the subtitles .
 
              - Check that the file plays without any problems on the video player on a PC.
               (Check for file damage)
              - Check that the video and subtitle files have the same name.
             - Also check that both the video file and the subtitle file are in the same folder.
              - Check that the subtitle file format is supported.
              - Check that the language is supported.
           (You can check the language of the subtitle file by opening the file in the Notepad.)
 
             ● Information on customer service for product problems is available
                 in home   settings   advanced setting  General About This TV on the TV.
 
 
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