When you watch TV through the HDMI input on the settop box, you can change the channels only using the remote control provided by the settop box service provider.
Causes and Symptoms
➔ There is a settop box remote control provided by the settop box service provider and a remote control provided with the TV monitor.
- If you try to use the remote control provided with the TV monitor while watching TV using the settop box, the channel cannot be changed or number buttons will not work.
- If the channels and certain buttons on the remote control do not work, the remote control may be the one supplied with the TV monitor.
➔ Check if the remote control has been provided by the settop box service provider.
When you watch TV through the HDMI input on the settop box, you can change the channels only using the remote control provided by the settop box service provider.
※ Since the type of remote control varies by service provider, check if the remote control is provided by the settop box service provider.
➔ When you watch TV by connecting a wired signal through an antenna (coaxial cable), you can change channels only with the remote control supplied with the TV monitor (included remote control).
This guide was created for all models, so the images or content may be different from your product.
