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Troubleshooting
LG TV - TV Won’t Recognize USB Flash Drive or External Hard Drive

Why is my TV not recognizing the USB storage device?Your TV may not be recognizing the USB storage device (USB flash drive, externalhard drive) due to an incompatible file system, or insufficient power supply tothe hard drive, or other reas...
Mirror your smartphone to your LG TV wirelessly (Android and iPhone)

With your smartphone's screen sharing feature, you can wirelessly mirror yourphone's screen and audio to your LG TV. No cables required.On Android, swipe down from the top of your screen to open the Quick Settingspanel, and select your LG T...
Troubleshooting
[LG Smart TV] Steps to Download, Install, and Remove Apps
Troubleshooting
LG TV How to use the Magic Remote for TV

The LG Magic Remote lets you point at the TV screen and navigate as intuitivelyas a mouse.If the pointer doesn't appear on screen, the remote has likely lost itsconnection to the TV. To fix this, re-register the remote to your TV.If voice r...
Troubleshooting
LG TV - How to Fix Internet Connection Issues

If your LG TV is not connecting to the internet, first check if other devices,such as a smartphone or laptop, can connect to the same network.If no devices can connect, the issue is likely with your router or internetservice provider (ISP)....
Troubleshooting
How to Fix Lines or Dots on Your LG TV Screen

Lines, dots, or marks on your LG TV screen may be caused by the broadcast signalor a connected cable. Set the aspect ratio to 16:9, and check the HDMI cableconnection. You can also run Screen Self-Diagnosis to check whether the issuemay be ...

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Manuals & Documents

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Quick Start Guide

English

05/03/2024 32,037K
Owner's Manual

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05/03/2024 3,684K
Owner's Manual

French

05/03/2024 2,912K

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Software & Drivers

Find Software & Drivers

SW File(Version 33.31.61) for OLED77Z39LA, OLED88Z36LA, OLED88Z39LA

Software_File(Version_33.31.61).zip

06/10/2026 1,558,523K
Reference

Reference

Detailed applicable model list : Please check with reference Tab exactly
* SW information

1. Improvement

1) The DAFC sound settings process has been improved to be more simple and intuitive, allowing for easier configuration.

2) The Easy TV remote control functionality has been enhanced for better clarity and usability, making it more convenient to use.

3) A new feature within the Sports Portal allows users to more intuitively access match information and analytical content, with seamless integration to the Playbook service.

4) During the World Cup period, a dedicated feature is provided to enable quick access from the home screen to the World Cup page, where related information can be easily viewed.

2. Applicable model list

OLED77Z39LA

OLED88Z36LA

OLED88Z39LA

3. Release History

[03.10.19]

1. You can use game and music services. (Only for selected countries)

2. Music Discovery(music recognition service) has been improved.

3. You can identify any song just by singing it.

[03.10.60]

1. Fixing minor bugs in software

[03.10.80]

1. Fixing minor bugs in software

[03.10.95]

1. Fixing minor bugs in software

[03.11.45]

1. Fixing minor bugs in software

[03.20.07]

1. The home screen layout has changed.

2. TTS(Text-to-Speech) feature has been greatly improved

3. You can use Always Ready mode to check various information.

4. With the Tips app, you can easily check how to use the TV's main functions.

5. You can customize your Q card using the edit function.

6. You can experience high-quality sound by connecting your LG TV to the LG Soundbar via Wi-Fi.

7. Using the PPW(Personalized Picture Wizard) feature, you can create a personalized picture mode for each user account.

8. Discover the WOW Orchestra feature that provides harmonious sound when you pair your LG TV with a compatible LG Soundbar.

[03.20.12]

1. Fixing minor bugs in software

[03.20.17]

1. Fixing minor bugs in software

[03.30.76]

1. Smart TV service expanded its availability to more countries.

2. LG Channels expanded its availability to more countries. (India)

[03.30.84]

1. Fixing minor bugs in software

[03.31.45]

1. Fixing minor bugs in software

[03.31.82]

1. Fixing minor bugs in software

[13.41.05]

1. Providing AI chatbot function to solve problems while using TV

2. You can easily view learning content at a glance on the home screen.

3. A new ThinQ Routine feature has been added to Home Hub.

[23.21.40]

For the first time ever, LG Smart TVs will offer webOS upgrades for up to 5 years to better serve you.

Now you can upgrade your TV just like your smartphone. Experience a wealth of features and services with the new evolution of webOS.

New features include

1. Chromecast built-in

- Now you can enjoy your mobile content on the big screen without additional devices.

2. Voice ID

- Recognize your voice to automatically sign in and deliver personalized services.

3. Sports Portal

- View your favorite sports team's game schedule, scores, and odds all at once.

4. Chatbot

- Easily resolve issues through dialogue.



After webOS upgrade

- You cannot revert to the previous software version.

- The below terms and conditions may change in connection with updated services and features, and you can find the full terms and conditions in the Settings menu on your TV.

1. Terms of Use: Changes to the rights and obligations of service provider and consumer respectively, in accordance with the relevant laws recently amended.

2. Changes to comply with ePrivacy and youth protection regulations, and to provide LG Channels service as a basic smart service.

3. Interest-based Advertisement: Changes to use data for providing Interest-Based Advertisement.

4. (UK, France, Italy, Spain, Germany, Canada, India) Data Partners Agreement: Introduces the new agreement to use data for Ad measurement and analytics purposes with third-party partners.

5. (Brazil) Updating our agreements to accommodate changes in how we transfer personal data outside of Brazil.

6. (UK) Who.Where.What User Agreements: Deletion of user agreement due to service termination.

*If you don't upgrade, you may be limited in terms and security-related updates.

*Update details may differ by model and country.

*The update usually takes less than 20 minutes, but it may take longer depending on the network condition.

[23.21.45]

1. Fixing minor bugs in software.

[23.21.50]

1. Fixing minor bugs in software.

[23.25.40]

1. Fixing minor bugs in software.

[23.25.50]

1. Fixing minor bugs in software.

[23.25.55]

1. Fixing minor bugs in software.

[33.22.52]

1. Fixing minor bugs in software.

[33.22.80]

AI Concierge & AI Chatbot

- The AI concierge recommends content based on your viewing history and provides information on how to use key features.

- If you have any questions or difficulties while using the TV, you can talk to the chatbot to solve the problem.

New Q Cards (News, Gaming Portal, New & Hot, etc.)

- News Q Card collects news from various sources and provides personalized content.

- You can enjoy the latest popular games and recommended games, from casual games to cloud games, on the Game Q Card.

Personalized Picture Quality Wizard

- You can determine the desired picture quality in the custom screen settings and automatically adjust it.

Google Cast

- You can play high-definition videos on your TV with Google Cast.

LG Gallery+

- You can create your own album with LG Gallery+ and record various photos that suit your taste.

[33.22.85]

1. Fixing minor bugs in software.

[33.22.95]

1. Fixing minor bugs in software.

[33.23.05]

1. Fixing minor bugs in software.

[33.31.20]

1. Fixing minor bugs in software.

[33.31.24]

1. Fixing minor bugs in software.

[33.31.61]

1. The DAFC sound settings process has been improved to be more simple and intuitive, allowing for easier configuration.

2. The Easy TV remote control functionality has been enhanced for better clarity and usability, making it more convenient to use.

3. A new feature within the Sports Portal allows users to more intuitively access match information and analytical content, with seamless integration to the Playbook service.

4. During the World Cup period, a dedicated feature is provided to enable quick access from the home screen to the World Cup page, where related information can be easily viewed.
SW File(Version 33.31.61) for OLED77Z39LA, OLED88Z36LA, OLED88Z39LA

TV_Software_Update_Guide_v3.pdf

06/10/2026 2,014K
Reference

Reference

Detailed applicable model list : Please check with reference Tab exactly
* SW information

1. Improvement

1) The DAFC sound settings process has been improved to be more simple and intuitive, allowing for easier configuration.

2) The Easy TV remote control functionality has been enhanced for better clarity and usability, making it more convenient to use.

3) A new feature within the Sports Portal allows users to more intuitively access match information and analytical content, with seamless integration to the Playbook service.

4) During the World Cup period, a dedicated feature is provided to enable quick access from the home screen to the World Cup page, where related information can be easily viewed.

2. Applicable model list

OLED77Z39LA

OLED88Z36LA

OLED88Z39LA

3. Release History

[03.10.19]

1. You can use game and music services. (Only for selected countries)

2. Music Discovery(music recognition service) has been improved.

3. You can identify any song just by singing it.

[03.10.60]

1. Fixing minor bugs in software

[03.10.80]

1. Fixing minor bugs in software

[03.10.95]

1. Fixing minor bugs in software

[03.11.45]

1. Fixing minor bugs in software

[03.20.07]

1. The home screen layout has changed.

2. TTS(Text-to-Speech) feature has been greatly improved

3. You can use Always Ready mode to check various information.

4. With the Tips app, you can easily check how to use the TV's main functions.

5. You can customize your Q card using the edit function.

6. You can experience high-quality sound by connecting your LG TV to the LG Soundbar via Wi-Fi.

7. Using the PPW(Personalized Picture Wizard) feature, you can create a personalized picture mode for each user account.

8. Discover the WOW Orchestra feature that provides harmonious sound when you pair your LG TV with a compatible LG Soundbar.

[03.20.12]

1. Fixing minor bugs in software

[03.20.17]

1. Fixing minor bugs in software

[03.30.76]

1. Smart TV service expanded its availability to more countries.

2. LG Channels expanded its availability to more countries. (India)

[03.30.84]

1. Fixing minor bugs in software

[03.31.45]

1. Fixing minor bugs in software

[03.31.82]

1. Fixing minor bugs in software

[13.41.05]

1. Providing AI chatbot function to solve problems while using TV

2. You can easily view learning content at a glance on the home screen.

3. A new ThinQ Routine feature has been added to Home Hub.

[23.21.40]

For the first time ever, LG Smart TVs will offer webOS upgrades for up to 5 years to better serve you.

Now you can upgrade your TV just like your smartphone. Experience a wealth of features and services with the new evolution of webOS.

New features include

1. Chromecast built-in

- Now you can enjoy your mobile content on the big screen without additional devices.

2. Voice ID

- Recognize your voice to automatically sign in and deliver personalized services.

3. Sports Portal

- View your favorite sports team's game schedule, scores, and odds all at once.

4. Chatbot

- Easily resolve issues through dialogue.



After webOS upgrade

- You cannot revert to the previous software version.

- The below terms and conditions may change in connection with updated services and features, and you can find the full terms and conditions in the Settings menu on your TV.

1. Terms of Use: Changes to the rights and obligations of service provider and consumer respectively, in accordance with the relevant laws recently amended.

2. Changes to comply with ePrivacy and youth protection regulations, and to provide LG Channels service as a basic smart service.

3. Interest-based Advertisement: Changes to use data for providing Interest-Based Advertisement.

4. (UK, France, Italy, Spain, Germany, Canada, India) Data Partners Agreement: Introduces the new agreement to use data for Ad measurement and analytics purposes with third-party partners.

5. (Brazil) Updating our agreements to accommodate changes in how we transfer personal data outside of Brazil.

6. (UK) Who.Where.What User Agreements: Deletion of user agreement due to service termination.

*If you don't upgrade, you may be limited in terms and security-related updates.

*Update details may differ by model and country.

*The update usually takes less than 20 minutes, but it may take longer depending on the network condition.

[23.21.45]

1. Fixing minor bugs in software.

[23.21.50]

1. Fixing minor bugs in software.

[23.25.40]

1. Fixing minor bugs in software.

[23.25.50]

1. Fixing minor bugs in software.

[23.25.55]

1. Fixing minor bugs in software.

[33.22.52]

1. Fixing minor bugs in software.

[33.22.80]

AI Concierge & AI Chatbot

- The AI concierge recommends content based on your viewing history and provides information on how to use key features.

- If you have any questions or difficulties while using the TV, you can talk to the chatbot to solve the problem.

New Q Cards (News, Gaming Portal, New & Hot, etc.)

- News Q Card collects news from various sources and provides personalized content.

- You can enjoy the latest popular games and recommended games, from casual games to cloud games, on the Game Q Card.

Personalized Picture Quality Wizard

- You can determine the desired picture quality in the custom screen settings and automatically adjust it.

Google Cast

- You can play high-definition videos on your TV with Google Cast.

LG Gallery+

- You can create your own album with LG Gallery+ and record various photos that suit your taste.

[33.22.85]

1. Fixing minor bugs in software.

[33.22.95]

1. Fixing minor bugs in software.

[33.23.05]

1. Fixing minor bugs in software.

[33.31.20]

1. Fixing minor bugs in software.

[33.31.24]

1. Fixing minor bugs in software.

[33.31.61]

1. The DAFC sound settings process has been improved to be more simple and intuitive, allowing for easier configuration.

2. The Easy TV remote control functionality has been enhanced for better clarity and usability, making it more convenient to use.

3. A new feature within the Sports Portal allows users to more intuitively access match information and analytical content, with seamless integration to the Playbook service.

4. During the World Cup period, a dedicated feature is provided to enable quick access from the home screen to the World Cup page, where related information can be easily viewed.

Find Software & Drivers

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