Service You & Your Homeowner Rely On
We have a dedicated team ready to support builders and dealers with any service assistance or warranty inquiries across the entire country.
ThinQ®
Our open platform offers more options & services for builders, property management and end users.
ThinQ® Care
Our range of notifications protect your appliance–and investment.
ThinQ® Up
A new service offering personalized updates that unlock the potential of your client’s appliances.
LG Proactive Customer Care Service
Now with first-of-its-kind customer support innovation, LG owners will have access to AI to help them proactively monitor & maintain their LG home appliances.
LG's services build trust
Along with LG's network of trusted service providers, our vetted independent service provider network allows national coverage with industry leading “one-visit” repairs. This ensures there's always assistance available for your clients.
Industry-leading offerings:
400+ Factory Service Technicians
Fast, Expedited Service
Warehouses with 98% on-time shipment¹
*Convenient Scheduling with ETA Alerts
3-year extended warranty*
LG
LG STUDIO
SKS
The standard warranty for SKS products is a 3-year period of coverage for labor and internal/functional parts only.
For the Product Service Support team, contact lgecares.com/lgbuildersupport or 833-242-2791.
Monday - Friday: 8:00 AM - 6:00 PM CST (Excludes Holidays)
For the Signature Kitchen Suite Concierge Service team, contact concierge@skssupport.com or 855-790-6655.
Monday - Friday: 8:00 AM - 6:00 PM CST
Saturday: 8:00 AM - 5:00 PM CST
Sunday: CLOSED
*Homeowners may be eligible for an extended 3-year limited warranty when purchasing an upgraded kitchen package hat includes laundry and refrigeration. Terms and restrictions may apply. Reach out to an LG Pro Builder representative for more details.
1Based on ordered parts shipped on time to total orders shipped between Jan. – Oct. 2024 excluding unforeseeable delays outside of supplier control.
Images may be simulated and dramatized for illustrative purposes. Actual features, functionality, and other product specifications may differ and are subject to change without notice. Prices, promotions, and availability may vary by model, store, and online. Prices subject to change without notice. Quantities are limited. Check with your local retailers for their final price and availability.