Rated 1 out of
First of all if you are considering LG don’t. After having their dishwasher, range, refrigerator and microwave I can tell you they may look good, but it ends there.
The Story - Our appliances were getting old, so we decided to go with LG. In the store they looked great. The wattage of the microwave was lower than what I expected but the colors all matched. The dishwasher ending up being the problem!!! After a few months of use it started to display a “HE” error. This is due to the heating system lot being able to maintain the water temperature. After 5 scheduled visits from techs (2 of which they re-scheduled on me) the unit is still broken. They said it was due to the hot water not being hot enough. To avoid this I would need to run the hot water at start and during the wash to ensure the it would not go into error. Additionally, they told to turn off the energy saving feature. With doing all of this the error still happens! At current I have called LG customer service at least 10 times. Most of the time after an hour or more on the phone I have been disconnected never to get a call back or an email!!! I asked to return the unit. They said they would process the request and let me know. 2 weeks later after no contact from them I called and they said they denied me, but never contacted me. One week ago I talked to a person who seemed willing to help. A week later no calls or email to give me any status. Still trying to return it.
After all of this I decide to call Lowes where I purchased the unit. They said if LG issued an RMA they could process the return. The manager was very sympathetic to my story and apologized repeatable to me. He said he had heard similar stories about LG’s customer service. He also offered me a 25% discount if I wanted to buy a new dishwasher. He said it did not matter the brand and he would even do it for a special order.
Date published: 2019-06-26
Rated 5 out of
Our new LG dishwasher is great! It is so quiet that we have to put our ears right to it to know if it is running. We are very pleased with it!
Date published: 2018-08-28
Rated 5 out of
purchased at Home Depot. Cleans really well and is super quiet. I purchased during President's weekend so I loved having sales tax waived
Date published: 2018-04-02