We regret the inconvenience you have experienced with this monitor. Check the MENU settings. The 4 primary menu functions are BRIGHTNESS, CONTRAST, WIDE/ORIGINAL and RESET. Use these features to adjust the Brightness and Contrast to resolve the situation with this image. If this does not resolve the matter, then it would be recommended to contact our Customer Interactive Center at 800-243-0000 for additional assistance.
Date published: 2013-10-22