We regret the trouble you have experienced with this refrigerator and its ice maker. If the control arm is stuck, then it is possible that it has frozen in place. It is suggested to thaw the freezer for about 4 hours to see if this will release the arm from the raised position. If this does not resolve the matter, then the unit may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair/support-repair-provider-lookup.jsp.
Date published: 2016-02-10