We regret the trouble you have experienced with this refrigerator. This model is designed with a defrost heater. However, if that which has been experienced is ICE, more than FROST, then there may be something more going on, such as a water leak, or the heater not operating properly. It is recommended to thaw the refrigerator and freezer, clean up any water, and then reconnect it. Allow it to cool for a few hours before loading it with food. If this unit starts having this problem again, then the unit will likely require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair/support-repair-provider-lookup.jsp.
Date published: 2015-04-29